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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in banking and mortgage brokerage, with a strong focus on sales, negotiation, and customer service. Capable of managing relationships with mortgage brokers and optimizing the delivery of banking products and services.
Highest-signal resume keywords
7+ Years Experience In Banking5+ Years In Mortgage Broker EnvironmentStrong Sales SkillsExcellent Communication AbilitiesKnowledge Of Manulife Bank Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business PlanningMortgage SalesRisk ManagementCompliance AwarenessNegotiationCustomer ServiceTrainingProduct KnowledgeTime ManagementTerritory Management
Soft Skills
Relationship-BuildingConflict ManagementOrganizational SkillsSelf-DisciplineCross-Functional Collaboration
Certifications & Qualifications
AMP Designation
Industry Keywords
Mortgage BrokerageResidential LendingCommercial LendingRegulatory IssuesDebt ManagementLoan SolutionsDeposit SolutionsClient SeminarsMarket ConductBusiness Development
About the role
Key responsibilities & impact- Develop mortgage broker connections in the designated location through strategic interactions according to the business plan
- Act as a Bank mortgage resource
- Optimize delivery of value-added products, service, and advice while enhancing sales efforts through consultation
- Demonstrate the merits of integrated Bank products and services within mortgage brokers’ businesses
- Support mortgage brokers by working with centers of influence, accountants, and real estate agents
- Participate in client seminars
- Perform front-line business risk management through awareness, support, and implementation of compliance and company policies
- Supervise sales-related activities with mortgage brokers
- Escalate market conduct or compliance concerns to the National Partnership Leader and Bank Compliance
- Collaborate with other Managers at Manulife Bank to improve operational efficiencies and identify new product opportunities
- Partner with Manulife Financial and Manulife Bank representatives to build mortgage broker interest in debt management, loan, and deposit solutions
- Coordinate territory business development activities with other Manulife Bank representatives
- Drive mortgage sales by promoting the Bank’s full range of products and partnering with top-tier mortgage brokers
- Educate and train mortgage brokers on the Bank’s mortgage product offering
- Identify opportunities to promote other Bank offerings in the broker space
Requirements
What you’ll need- 7+ years of experience in banking or credit
- 5+ years in the mortgage broker environment
- Strong sales, negotiation, and customer service skills
- Excellent written, verbal, one-on-one, group communication and presentation abilities
- Highly organized and self-disciplined
- Ability to manage time and territory effectively
- Willingness and ability to travel within the assigned territory
- Knowledge of Manulife Bank products, including Manulife One (preferred)
- Familiarity with residential and commercial lending policies and practices (preferred)
- Understanding of regulatory/legal issues in the mortgage space (preferred)
- Experience with business planning and mentoring team members (preferred)
- Industry designation, e.g. AMP, or working toward one (preferred)
- Strong relationship-building skills, including conflict management and cross-functional collaboration (preferred)
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Remote work arrangement
- Learning and career growth support
- Well-being and inclusion support