Client Service Specialist

Manulife

. Own the end-to-end client benefits administration experience within an assigned portfolio .

Posted 9/21/2026full-timeWaterloo • CanadaMid-LevelSenior💰 CA$59,100 - CA$98,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client benefits administration, ensuring alignment with client expectations and business goals while leading initiatives for operational excellence. Proficient in managing client portfolios and enhancing service delivery through effective communication and collaboration across teams.

Highest-signal resume keywords

Client Portfolio ManagementService Delivery ExperienceStrong Office 365 SkillsLeadership and Communication SkillsAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Benefits AdministrationProject ManagementProcedure DevelopmentIncident ManagementOperational Excellence

Soft Skills

Relationship BuildingInfluencing SkillsCollaborationAdaptabilityCommunication

Tools & Technologies

Office 365AdminAdvantage

Industry Keywords

Finance IndustryInsurance IndustryGroup BenefitsService Enhancements

About the role

Key responsibilities & impact

Own the end-to-end client benefits administration experience within an assigned portfolio
Ensure alignment with client expectations and business goals
Act as the primary point of contact for service-related matters
Build relationships with internal stakeholders and assigned clients
Monitor client-specific milestones
Lead initiatives to improve efficiency, quality, and client satisfaction
Act as a project manager across product, operations, payroll, and technology teams
Support service enhancements and innovation
Lead incident management and resolution efforts
Handle escalated requests and ensure timely communication with stakeholders and clients
Assist with procedure development
Stay informed on product enhancements
Champion continuous improvement and operational excellence

Requirements

What you’ll need

Experience in the finance and/or insurance industry
End-to-end management of client portfolios
Strong Office 365 skills
Knowledge of Group Benefits and AdminAdvantage is an asset
Experience in service delivery, operations, or client management within a fast-paced, evolving environment
Strong leadership and communication skills
Ability to influence and collaborate across teams
Analytical and problem-solving skills
Ability to manage multiple priorities and adapt to shifting business needs

Benefits

Comp & perks

Flexible work environment
Learning and career growth opportunities
Well-being and inclusion support
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance