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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client benefits administration, ensuring alignment with client expectations and business goals while leading initiatives for operational excellence and service enhancements. Proficient in managing stakeholder relationships and delivering effective communication in both English and French.
Highest-signal resume keywords
Client Benefits AdministrationService DeliveryBilingual CommunicationLeadership SkillsAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office 365Project ManagementProcedure DevelopmentOperational EfficiencyIncident Management
Soft Skills
Strong CommunicationRelationship BuildingCollaborationAdaptabilityInfluencing Skills
Industry Keywords
Group BenefitsOutsourced Benefits AdministrationClient ManagementContinuous ImprovementOperational Excellence
About the role
Key responsibilities & impact- Own the end-to-end client benefits administration experience within an assigned portfolio
- Ensure alignment with client expectations and business goals
- Act as the primary point of contact for service-related matters
- Build strong relationships with internal stakeholders and assigned clients
- Monitor client-specific milestones
- Lead initiatives to improve efficiency, quality, and client satisfaction
- Act as a project manager across product, operations, payroll, and technology teams
- Support service enhancements and innovation
- Lead incident management and resolution efforts
- Handle escalated requests and ensure timely communication to stakeholders and clients
- Assist with procedure development
- Stay informed on product enhancements
- Champion continuous improvement and operational excellence
Requirements
What you’ll need- Strong Office 365 skills
- Bilingual in French and English is required
- Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment
- Strong leadership and communication skills
- Ability to influence and collaborate across teams
- Analytical mindset with problem-solving focus
- Ability to manage multiple priorities and adapt to shifting business needs
- Knowledge of Group Benefits and outsourced benefits administration is an asset
- Ability to communicate in English and French to support clients from various jurisdictions outside Quebec
Benefits
Comp & perks- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance