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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in CyberArk solutions and Privileged Access Management (PAM) processes, with a strong focus on incident management, troubleshooting, and operational support. Proven ability to collaborate with technical and business teams to enhance service quality and operational efficiency.
Highest-signal resume keywords
CyberArk Solutions SupportPrivileged Access Management (PAM)Incident ManagementServiceNow or Jira ExperienceITIL Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CyberArkPrivileged Access ManagementIncident ManagementPowerShellPythonWindows ServerActive DirectoryMicrosoft Entra ID (Azure AD)LinuxNetworking Fundamentals
Soft Skills
Strong Troubleshooting SkillsAnalytical SkillsExcellent Communication SkillsOrganizational SkillsTime-Management Skills
Tools & Technologies
ServiceNowJiraRemedyTicketing SystemsCyberArk DefenderCyberArk SentryCyberArk Guardian
Certifications & Qualifications
CyberArk DefenderCyberArk SentryCyberArk GuardianITIL Foundation Certification
Industry Keywords
Cybersecurity OperationsIdentity and Access Management (IAM)Operational SupportService Level Agreements (SLA)Regulatory ComplianceSecurity GovernanceContinuous Improvement
Tech Stack
Tools & technologiesAzureCyber SecurityLinuxPythonServiceNow
About the role
Key responsibilities & impact- Provide day-to-day operational support for CyberArk and PAM services
- Manage incidents, service requests, and operational tasks according to SLAs
- Monitor service health and support privileged-account onboarding, maintenance, and management
- Document activities, requests, and resolutions in ticketing systems
- Investigate, troubleshoot, and resolve CyberArk and privileged-access issues
- Identify root causes and implement corrective actions to reduce recurring issues
- Collaborate with engineering teams on complex technical issues, upgrades, platform enhancements, and service improvements
- Partner with business teams, application owners, and technology stakeholders on privileged-access requirements
- Provide timely updates and clear communication throughout incidents and service requests
- Maintain operational procedures, knowledge articles, and support documentation
- Identify opportunities to improve service quality, operational efficiency, and user experience
- Participate in continuous-improvement initiatives and Privileged Access Services projects
Requirements
What you’ll need- 2–5 years of experience in cybersecurity operations, IAM, PAM, or IT operations
- 2–5 years of hands-on experience supporting CyberArk solutions and privileged access management processes
- Experience with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools
- Understanding of incident management, request fulfillment, and SLA-driven support models
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to communicate professionally with stakeholders through various communication channels
- Experience collaborating with technical and business teams
- Strong organizational and time-management skills
- Ability to manage multiple priorities in a fast-paced environment
- Commitment to customer service, teamwork, and continuous improvement
- Preferred: experience with CyberArk PAM, PVWA, CPM, PSM, PTA, or EPM
- Preferred: CyberArk Defender, Sentry, Guardian, or related certifications
- Familiarity with IAM principles, PAM practices, and security best practices
- Experience supporting enterprise security platforms in large and complex environments
- Knowledge of Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Linux, and networking fundamentals
- Experience supporting audit, regulatory compliance, and security governance requirements
- Experience with PowerShell, Python, or similar scripting technologies
- ITIL Foundation certification or experience in ITIL-based service management environments
Benefits
Comp & perks- Flexible work environment
- Learning and career growth opportunities
- Well-being and inclusion support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance