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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Reinsurance Operations with a strategic focus on enhancing process efficiency and delivering high-quality service. Proven ability to lead teams, drive operational growth, and align business strategies with organizational goals.
Highest-signal resume keywords
Reinsurance Operations ManagementProcess EngineeringTeam LeadershipChange ManagementLife Insurance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational EfficiencyProject ManagementQuality ImprovementData AnalysisBenchmark Development
Soft Skills
Strong CommunicationInfluencing SkillsProblem-SolvingStaff DevelopmentPresentation Skills
Tools & Technologies
Administration SystemsSupport Technologies
Industry Keywords
ReinsuranceLife InsuranceOrganizational ManagementCustomer-Centric CultureStrategic Planning
About the role
Key responsibilities & impact- Manage Reinsurance Operations strategy and execute plans supporting growth in reinsurance arrangements
- Enhance process engineering and operational efficiency to manage risk and improve organizational effectiveness
- Ensure consistent, high-quality service delivery and provide insight into the reinsurance portfolio
- Participate in Group Reinsurance Management Team strategic planning and leadership
- Contribute to Operations strategy and participate in major projects and initiatives
- Translate Segment business strategy into plans and projects for Reinsurance Operations
- Lead, motivate, and develop Reinsurance Operations teams
- Act as business owner/lead product owner for the US reinsurance portfolio of work
- Set objectives for direct reports and lead operational growth and change
- Develop a customer-centric culture and provide career growth opportunities
- Liaise with John Hancock Senior Management to align goals with business strategy
- Establish and implement quality and productivity initiatives for continuous improvement
- Deliver large-scale projects transforming business processing and Reinsurance Operations within Group Finance and Actuarial
- Prioritize development and maintenance of administration systems and support technologies
- Develop programs and benchmarks to measure quality and productivity in Reinsurance Operations processes
- Lead in ambiguous, high-pressure environments while improving operational effectiveness and providing value-added insights
Requirements
What you’ll need- Strategic orientation
- Ability to interact with numerous other areas and Senior Management on key business issues
- Strong management skills in leadership, staff development, team building, and organizational management
- Strong presentation facilitation and communication skills
- Excellent understanding of life insurance and reinsurance
- Ability to translate external issues and trends to internal business strategy
- Operationally focused and results-oriented
- Strong change management and communication skills
- Strong analytical and problem-solving capability
- Superior influencing and negotiation skills
- Ability to adhere to high ethical standards while maintaining/promoting a positive work environment
- Strong process and productivity orientation
Benefits
Comp & perks- Flexible work environment
- Learning and career growth opportunities
- Well-being and inclusion support
- Health, dental, mental health, and vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance