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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in disability benefit calculations and effective communication, ensuring accurate coding of benefits and empathetic customer service. Proficient in MS Office and capable of interpreting insurance contracts to support clients effectively.
Highest-signal resume keywords
Disability Benefit CalculationsMathematical SkillsMS Office ProficiencyOral And Written Communication SkillsBilingualism In English And French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Benefit CalculationsMathematical SkillsNavigator ProficiencyInsurance Contract Interpretation
Soft Skills
Exceptional Communication SkillsCustomer Service FocusEmpathyOpenness To ChangeCapacity For Learning
Tools & Technologies
MS Office SuiteNavigator
Industry Keywords
Short Term DisabilityLong Term DisabilityClaim RecoveriesRepayment PlansCustomer-Focused Services
About the role
Key responsibilities & impact- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Inform plan members of overpayment amounts with clear verbal and written explanations
- Follow up with plan members regarding reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Proceed with claim recoveries in Navigator
- Support a small, dynamic National Life, Disability & Wellness Team
- Deliver value and customer-focused disability benefit services
Requirements
What you’ll need- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Strong customer service focus and ability to deliver difficult messages empathetically
- Bilingualism in English and French is an asset; required in Québec to support clients from various provinces outside Québec
- Experience with Navigator is an asset
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick days
- Statutory leaves of absence
- Remote work arrangement
- Learning and career growth support
- Well-being and inclusion support