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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in calculating and coding Short Term Disability (STD) and Long Term Disability (LTD) benefits, with strong mathematical skills and proficiency in interpreting group insurance contracts. Exceptional communication abilities are essential for effectively explaining complex information to plan members and negotiating repayment plans.
Highest-signal resume keywords
Disability Benefit CalculationsGroup Insurance Contract InterpretationMathematical SkillsMS Office ProficiencyBilingualism in English and French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Disability Benefit CalculationsMathematical SkillsGroup Insurance Contract InterpretationClaim Recovery ProcessingOffset Calculation and Coding
Soft Skills
Customer Service FocusEmpathetic CommunicationOpenness to ChangeContinuous Improvement
Tools & Technologies
NavigatorMS Office Suite
Industry Keywords
Short Term DisabilityLong Term DisabilityOverpayment NegotiationReimbursement Processes
About the role
Key responsibilities & impact- Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator
- Explain overpayment amounts clearly to plan members verbally and in writing
- Follow up with plan members regarding reimbursement of overpayments
- Negotiate acceptable repayment plans when necessary
- Process claim recoveries in Navigator
Requirements
What you’ll need- Understanding of group disability contract language and the impact of various sources of income on disability benefits
- Strong customer service focus and ability to deliver difficult messages empathetically
- Experience in disability benefit calculations
- Strong mathematical skills
- Proficiency in MS Office suite, including Outlook, Excel, and Word
- Ability to read and interpret group insurance contracts and apply their provisions
- Exceptional oral and written communication skills
- Capacity for constant learning from success and failure
- Openness to change and continuous improvement
- Bilingualism in English and French is an asset; if located in Québec, proficiency in both languages is required to support clients from various provinces outside Québec
- Experience with Navigator is an asset
Benefits
Comp & perks- Flexible work environment supporting well-being and inclusion
- Learning and career growth support
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption and surrogacy benefits
- Wellness benefits
- Employee and family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance