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About the role
Key responsibilities & impact- Coach and mentor new hires for up to approximately one year after release from the national training program
- Create and maintain client-specific training materials, including recorded and eLearning modules
- Partner with the Shared Services training team to evolve new-hire training programs
- Collaborate with Operational Associate Managers to gradually ramp up caseloads
- Support regular feedback on new-hire onboarding
- Investigate ways to expedite on-the-job learning and successful role transitions
- Encourage, motivate, and inspire new hires to demonstrate Manulife values
- Track and document key milestones during new-hire transitions
- Participate in COE project work
- Profile opportunities for process and case-management-tool evolution
- Identify training risks and initiate risk mitigation
- Facilitate learning through various strategies and methods
- Research and implement development practices
- Share best practices and development themes with trainers across COEs
- Support transition of new hires to ongoing development support
Requirements
What you’ll need- Extensive LTD disability case management experience
- Strong remote coaching, mentoring, and people-development skills, including constructive feedback
- Clear, concise communication and ability to simplify complex ideas
- Collaborative, customer-focused approach with strong listening and relationship-management skills
- Accountability, sound judgment, analytical, research, problem-solving, negotiation, and influencing skills
- Adaptability and ability to manage changing priorities in a deadline-driven environment
- Continuous-improvement mindset, creativity, technical aptitude, and ability to influence change
- Knowledge of adult learning principles, or curiosity to develop it
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages is required to support clients from various provinces outside Québec
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health, dental, mental health, and vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Remote working arrangement