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Enablement Lead, Employee Relations, Compliance, Health and Safety Technology
Manulife. Serve as the primary technology advisor for Employee Relations, Compliance, Health and Safety, and Knowledge Governance stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Technology, Product Ownership, and Business Analysis, with a strong focus on stakeholder engagement, requirements gathering, and process improvement. Proficient in managing technology enablement for Employee Relations, Compliance, and Health and Safety, while driving continuous improvement and value realization.
Highest-signal resume keywords
HR Technology ExperienceProduct OwnershipRequirements GatheringUser Acceptance TestingWorkday Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisProcess ImprovementCase ManagementDocument ManagementKnowledge ManagementWorkflow AutomationRegulatory ComplianceData GovernanceAnalytical SkillsProblem-Solving
Soft Skills
Stakeholder EngagementCommunication SkillsFacilitation SkillsInfluencing SkillsChange Management
Tools & Technologies
WorkdayServiceNow HRSDSharePoint Online PremiumMicrosoft Power PlatformKnowledge Management SolutionsCase Management SolutionsRecords ManagementArcher
Certifications & Qualifications
AgileProduct OwnershipBusiness AnalysisHuman-Centered DesignChange Management
Industry Keywords
Employee RelationsComplianceHealth and SafetyGovernanceRisk Management
Tech Stack
Tools & technologiesServiceNowVault
About the role
Key responsibilities & impact- Serve as the primary technology advisor for Employee Relations, Compliance, Health and Safety, and Knowledge Governance stakeholders
- Own technology enablement for products and capabilities supporting Employee Relations, Compliance, Health and Safety, Knowledge Management, Document and Records Management, Case Management, Workflow Automation, and regulatory and investigative processes
- Develop business cases, evaluate opportunities, facilitate demand intake, prioritize investments, and influence product roadmaps
- Support annual planning, quarterly prioritization, Book of Work activities, product governance, and funding discussions
- Facilitate workshops, discovery sessions, and requirements gathering
- Translate business needs into user stories, requirements documents, process flows, and acceptance criteria
- Support solution design and partner with Technology Delivery teams throughout the delivery lifecycle
- Manage intake and evaluation of HR Vault documents, forms, workflows, notifications, and enhancement requests
- Support document governance, records management, metadata standards, taxonomy, retention schedules, and lifecycle management
- Improve knowledge accessibility, searchability, and content quality
- Support Employee Relations, Compliance, and Health and Safety technology capabilities across Workday, ServiceNow HRSD, and supporting platforms
- Improve case intake, case management, workflows, reporting, compliance processes, investigations, and employee support experiences
- Support policy, legislative, regulatory, and operational changes
- Lead UAT activities and develop testing strategies, scenarios, and validation plans
- Coordinate testing, validate delivered solutions, conduct production validation, and support defect triage and release readiness
- Coordinate governance activities with Privacy, Legal, Compliance, Risk, Security, Data, and AI governance teams
- Participate in governance reviews, audits, and risk assessments; support evidence gathering and follow-up actions
- Support communication, training, change management, and adoption activities
- Monitor platform performance, enhancement requests, operational metrics, and stakeholder feedback
- Drive continuous improvement and measure business outcomes, adoption, and value realization
- Support emerging HR technology, automation, AI-enabled solutions, proofs of concept, pilots, innovation initiatives, and scalable operating models
Requirements
What you’ll need- 5+ years of experience in HR technology, product ownership, product enablement, business analysis, process improvement, or related disciplines
- Experience partnering with HR business functions such as Employee Relations, Compliance, Health and Safety, HR Operations, Shared Services, or related areas
- Experience developing business cases and supporting product roadmap and prioritization activities
- Strong requirements gathering, stakeholder engagement, and business process analysis capabilities
- Experience leading User Acceptance Testing and business validation activities
- Strong analytical, problem-solving, communication, and facilitation skills
- Ability to influence decisions and build partnerships across business and technology teams
- Strong facilitation, stakeholder-management, communication and documentation skills
- Strong understanding of HR service delivery, case management, knowledge management, document management or employee-support processes
- Experience preparing executive-ready updates, recommendations, business cases and decision materials
- Experience with Workday
- Experience with ServiceNow HR Service Delivery (HRSD)
- Experience with SharePoint Online Premium
- Experience with Microsoft Power Platform (Power Apps and Power Automate)
- Experience with Knowledge Management solutions
- Experience with Case Management solutions
- Experience with Records Management and Information Governance practices
- Experience with Archer or similar governance, risk and compliance platforms
- Certifications or experience in Agile, Product Ownership, Business Analysis, Human-Centered Design, or Change Management
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Flexible work environment
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible hybrid working arrangement