IT Business Systems Analyst

Manulife

. Gather, interpret, and document business, functional, and user requirements .

Posted 10/6/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $90,160 - $167,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business systems analysis, translating complex requirements into functional specifications, and collaborating with cross-functional teams to enhance technology solutions. Proficient in Agile methodologies and experienced in utilizing AI-enabled tools for effective requirements elicitation and testing support.

Highest-signal resume keywords

Business Systems AnalysisAgile MethodologiesRequirements ElicitationProcess ModellingUser Acceptance Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisFunctional SpecificationsSystem DesignData Flow MappingTesting FrameworksProcess ImprovementStakeholder CommunicationUser StoriesAcceptance CriteriaProblem Solving

Soft Skills

Analytical SkillsCritical ThinkingCollaborationCommunicationDecision Making

Tools & Technologies

AI-Enabled ToolsBusiness Analysis ToolsEnterprise-Level SystemsDocumentation ToolsProject Management Software

Certifications & Qualifications

CBAPPMI-PBA

Industry Keywords

Life InsuranceBusiness ProcessTechnology SystemsUser TestingBusiness Strategies

About the role

Key responsibilities & impact

Gather, interpret, and document business, functional, and user requirements
Research and document workflow, procedure, and business-process opportunities and issues
Analyze information, develop creative solutions, and recommend approaches aligned with business needs and industry best practices
Coordinate process changes, system enhancements, and product implementations
Develop test plans supporting successful delivery
Collaborate with Engineering and Architecture teams to create detailed system maps showing data flows, processes, dependencies, and interactions
Translate business and user requirements into epics, features, and user stories
Facilitate collaborative design sessions with project implementation teams and stakeholders
Establish acceptance criteria, testing frameworks, and standards
Support translation of user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
Contribute to solutions supporting New Business and Underwriting platforms and processes
Help shape the organization’s technology landscape and align systems and solutions with business strategies

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and relevant practical experience
5 or more years of experience in business systems analysis or a related field
Demonstrated analytical, critical-thinking, and problem-solving skills
Strong written and verbal communication skills with technical and non-technical stakeholders
Ability to work collaboratively within a team environment
Experience translating complex business requirements into clear technical or functional specifications
Ability to provide professional advice, make informed decisions, and lead process or program execution
Ability to manage multiple priorities and projects in a changing environment
Experience using AI-enabled tools for requirements elicitation, documentation, analysis, process modelling, stakeholder communication, and testing support
Preferred: in-depth knowledge of business analysis principles, methodologies, and technology systems
Preferred: experience in the life insurance industry
Preferred: strong understanding of Agile methodologies and product management principles
Preferred: knowledge of system design, systems analysis, and user-testing best practices
Preferred: experience applying business analysis tools and techniques
Preferred: familiarity with enterprise-level systems and applications
Preferred: relevant professional certification such as CBAP or PMI-PBA

Benefits

Comp & perks

Flexible environment supporting learning, growth, well-being, and inclusion
Incentive programs and incentive compensation tied to business and individual performance
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension/401(k) savings plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time annually in the U.S.
Statutory leaves of absence
Reasonable accommodation during the application process