Life Claim Administrator

Manulife

. Search systems to locate all contracts held by the deceased .

Posted 10/24/2026full-timeRemote • CanadaJunior💰 CA$39,225 - CA$65,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in claim administration with a strong focus on analytical reasoning, time management, and customer service. Capable of managing high volumes of cases while ensuring timely claim processing and adherence to service standards.

Highest-signal resume keywords

Claim Administration ExperienceProficiency With Office 365Strong Analytical SkillsExceptional Time ManagementCustomer-Service Orientation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim ProcessingData AnalysisSLA ReportingDocument ReviewRisk Assessment

Soft Skills

AdaptabilityResilienceSolution-Focused ApproachOrganizational SkillsAttention To Detail

Tools & Technologies

Office 365ExcelOutlookWord

Industry Keywords

Third Party AdministratorsClaims ManagementHigh-Energy CultureContinuous Improvement

About the role

Key responsibilities & impact

Search systems to locate all contracts held by the deceased
Set up death notifications and request application files and certificates
Prepare written correspondence regarding pending claims
Prioritize inquiries and follow-ups within service standards
Attach inquiries to the appropriate file and distribute them to the appropriate adjudicator
Manage the business inbox and voicemail, clearing all items within 24 hours
Prepare monthly SLA reporting
Correspond with Third Party Administrators as required for claims
Set up claim lines for new TPA claims
Mail claim packages as required
Support adjudicators and internal partners to ensure timely claim processing and accurate claim setup

Requirements

What you’ll need

1-2+ years’ experience in claim administration or equivalent industry exposure
Proficiency with Office 365, including Excel, Outlook, and Word
Ability to adapt and stimulate change to achieve desired results
Resilience and ability to drive forward toward objectives despite adversity and resistance
Solution-focused approach; ability to own problems through resolution and make timely decisions
Analytical/systematic reasoning to positively impact results, organizational performance, and customer experience
Exceptional time management skills and ability to manage high volumes of cases within aggressive deadlines
Strong analytical skills to evaluate conflicting information from various sources and assess risk in making timely and effective decisions
Excellent organizational skills and ability to switch between tasks easily
Strong attention to detail when searching large databases or reviewing documents
Ability to thrive in a high-energy culture
Customer-service orientation
Continuous improvement mindset

Benefits

Comp & perks

Incentive programs and incentive compensation tied to business and individual performance
Health insurance
Dental insurance
Mental health benefits
Vision coverage
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Flexible environment focused on well-being and inclusion
Learning and career growth support