Life Claim Administrator

Manulife

. Support adjudicators and internal partners to ensure timely claim processing and accurate claim setup .

Posted 10/23/2026full-timeRemote • CanadaJunior💰 CA$39,225 - CA$65,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claim administration with a strong focus on timely processing, accurate setup, and effective communication with internal partners and third-party administrators. Possesses exceptional organizational and analytical skills to manage high volumes of cases while maintaining attention to detail and meeting aggressive deadlines.

Highest-signal resume keywords

Claim Administration ExperienceOffice 365 ProficiencyAnalytical SkillsTime Management SkillsCustomer-Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim ProcessingData EvaluationSLA ReportingDocument PreparationCase Management

Soft Skills

AdaptabilityResilienceProblem OwnershipOrganizational SkillsAttention to Detail

Tools & Technologies

ExcelOutlookWord

Industry Keywords

ClaimsThird Party AdministratorsService StandardsContinuous ImprovementHigh-Energy Culture

About the role

Key responsibilities & impact

Support adjudicators and internal partners to ensure timely claim processing and accurate claim setup
Search systems to locate all contracts held by the deceased
Set up death notifications and request application files and certificates
Prepare written correspondence and follow up on pending claims
Prioritize inquiries and follow-ups within service standards
Attach inquiries to appropriate files and distribute them to appropriate adjudicators
Manage the business inbox and voicemail, clearing all items within 24 hours
Prepare monthly SLA reporting
Correspond with Third Party Administrators for claims
Set up claim lines for new TPA claims
Mail claim packages as required

Requirements

What you’ll need

1-2+ years’ experience in claim administration or equivalent industry exposure
Office 365, including Excel, Outlook & Word
Ability to adapt and stimulate change to achieve desired results
Resilience and ability to drive forward toward objectives in the face of adversity and resistance
Solution-focused problem ownership through resolution
Ability to make timely decisions using analytic/systematic reasoning
Exceptional time management skills
Ability to manage high volumes of cases within aggressive deadlines
Strong analytical skills to evaluate conflicting information from various key sources and assess risk
Excellent organizational skills with ability to switch between tasks easily
Strong attention to detail when searching large databases or reading documents
Ability to thrive in a high-energy culture
Customer-service orientation
Continuous-improvement mindset

Benefits

Comp & perks

Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance coverage
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays, vacation, personal, and sick days
Statutory leaves of absence
Flexible environment
Learning and career growth opportunities
Inclusion and well-being support
Incentive compensation tied to business and individual performance