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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reviewing and processing Group Life and Disability claims, with strong analytical skills and proficiency in medical terminology. Provides exceptional client service while effectively communicating decisions and supporting beneficiaries in a fast-paced insurance environment.
Highest-signal resume keywords
Insurance Industry ExperienceGroup Benefits Claims ProcessingMedical Terminology KnowledgeBilingualism in English and FrenchMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingContract InterpretationBenefit CalculationProof of Death ReviewEligibility Verification
Soft Skills
Strong Communication SkillsAnalytical SkillsOrganizational SkillsEmpathyDecision-Making Skills
Tools & Technologies
Microsoft OfficeOutlookTeamsWordExcel
Industry Keywords
Group Life ClaimsAD&D ClaimsSurvivor Income ClaimsCompassionate Assistance ProgramClient Service
About the role
Key responsibilities & impact- Review plan member or dependent coverage and eligibility
- Confirm contract provisions in effect for each claim
- Verify enrolment and beneficiary information
- Review proof of death documents
- Review supporting medical, police, and investigative reports
- Calculate eligible benefits
- Prepare claims system records needed to record and pay claims
- Communicate decisions to claimants, beneficiaries, and group clients
- Assist plan sponsors with beneficiary appointment and claim submission queries
- Support beneficiaries and family members in acquiring necessary documentation
- Assess Group Life, AD&D, Survivor Income claims, and Compassionate Assistance Program Loans
- Report to the Associate Manager, Life Claims
Requirements
What you’ll need- Experience in the insurance industry, preferably in Group Benefits and Life/Disability claims
- Knowledge of medical terminology and contract interpretation
- Strong communication, judgment, analytical, organizational, and decision-making skills
- Ability to demonstrate empathy and provide exceptional client service
- Proficiency with Microsoft Office, including Outlook, Teams, Word, and Excel
- Ability to prioritize workload, meet deadlines, and work independently or collaboratively
- Adaptable, risk-aware, and able to perform effectively in a fast-paced environment
- Bilingualism in English and French is an asset
- If the successful candidate is in Québec, proficiency in English and French will be required to support clients from various provinces outside Québec
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health benefits
- Dental benefits
- Mental health benefits
- Vision benefits
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career growth support
- Well-being and inclusion support