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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business continuity and operational resilience, with a strong focus on risk management, compliance, and stakeholder collaboration. Proficient in developing and testing Business Continuity Plans while driving continuous improvement in resilience practices.
Highest-signal resume keywords
Business Continuity PlanningOperational Resilience FrameworksRisk ManagementProfessional Business Continuity CertificationStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business ContinuityOperational ResilienceDisaster RecoveryRisk AssessmentAnalytical SkillsProblem-SolvingOrganizational Skills
Soft Skills
Communication SkillsCollaborationInfluencing SkillsFacilitation
Tools & Technologies
Microsoft OfficePower BIFusion Risk ManagementArcher
Certifications & Qualifications
ABCPCBCPMBCIMBCP
Industry Keywords
Financial ServicesInsuranceBankingRegulatory ComplianceOSFI Requirements
About the role
Key responsibilities & impact- Lead operational resilience and business continuity activities across assigned business areas
- Support alignment with Manulife's operational resilience framework
- Drive continuous improvement of resilience capabilities, processes, and practices
- Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events
- Identify, assess, and mitigate operational resilience risks throughout projects, initiatives, and transformation programs
- Ensure resilience considerations are incorporated into business decisions, projects, and operational processes
- Facilitate second-line and third-line reviews of resilience controls, practices, and program effectiveness
- Support compliance with internal policies and evolving regulatory expectations
- Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises
- Review, maintain, and enhance Business Continuity Plans and related program documentation
- Facilitate resilience exercises, workshops, and scenario testing
- Identify lessons learned and drive remediation activities
- Build relationships across business, technology, risk, and governance teams
- Provide guidance, education, and support on resilience best practices, methodologies, and program requirements
- Communicate testing outcomes, risks, and recommendations to varied audiences, including senior leadership
Requirements
What you’ll need- Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization
- Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices
- Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks
- Excellent verbal and written communication skills
- Ability to facilitate discussions, deliver presentations, and influence stakeholders across all organizational levels
- Ability to build strong relationships, collaborate effectively, and drive positive outcomes through influence
- Strong analytical, problem-solving, and organizational skills
- University degree in a relevant field, or an equivalent combination of education, professional certifications, and related experience (preferred)
- Professional Business Continuity certification such as ABCP, CBCP, MBCI, or MBCP, or equivalent practical experience (preferred)
- Experience within financial services, insurance, banking, or another highly regulated industry (preferred)
- Knowledge of OSFI operational resilience requirements (asset)
- Familiarity with Fusion Risk Management, Archer, or similar resilience and governance platforms
- Experience partnering with technology teams on technology resilience, disaster recovery, service continuity, or operational resilience initiatives
- Strong proficiency with Microsoft Office applications and reporting tools such as Power BI
- Understanding of emerging industry trends and regulatory expectations related to operational resilience
Benefits
Comp & perks- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Learning and career growth opportunities
- Inclusion and well-being support
- Incentive programs and incentive compensation tied to business and individual performance