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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Continuity Management, Operational Resilience, and Risk Management, with a strong focus on stakeholder collaboration, process improvement, and quality assurance. Proficient in developing training materials and tools to support operational resilience initiatives and ensure compliance with governance standards.
Highest-signal resume keywords
Business Continuity ManagementOperational ResilienceRisk ManagementQuality Assurance ReviewsStakeholder Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Impact AssessmentCrisis PreparednessDisaster RecoveryProcess ImprovementDocumentation GovernanceUser Acceptance TestingOperational Risk ManagementTemplate DevelopmentTraining Material CreationScenario Testing
Soft Skills
Stakeholder CommunicationRelationship BuildingCollaborationAnalytical ThinkingProblem Solving
Tools & Technologies
Archer Critical Operations & ServicesBusiness Continuity Plan ModulesOperational Resilience Tools
Industry Keywords
Financial ServicesInsurance IndustryAuditComplianceEnterprise Risk Management
About the role
Key responsibilities & impact- Serve as the first-line subject matter expert for Archer Critical Operations & Services, Business Impact Assessment, and Business Continuity Plan modules
- Provide process, procedural, data-quality, and user support to global stakeholders
- Guide stakeholders on business impact analysis, business continuity plans, recovery requirements, dependencies, scenario testing, action plans, and related documentation
- Identify user issues, process gaps, unclear requirements, and data-quality concerns and recommend improvements
- Coordinate with system, methodology, and program owners to resolve issues and communicate changes
- Lead user acceptance testing, implementation readiness, release communications, and adoption activities for Archer enhancements
- Monitor completeness, accuracy, consistency, and timeliness of information maintained in Archer
- Develop and maintain BCM and operational resilience tools, templates, checklists, procedures, process maps, FAQs, examples, and job aids
- Establish quality expectations and review criteria for BCM and operational resilience deliverables
- Oversee document governance, version control, approvals, review cycles, and change histories
- Analyze recurring questions, errors, review findings, and stakeholder feedback to identify process improvements
- Perform first-line quality assurance reviews and escalate non-compliance, documentation gaps, overdue activities, and execution risks
- Support stakeholders in documenting critical processes, dependencies, recovery requirements, resources, and critical operations and services
- Collaborate on business continuity exercises, operational resilience scenario testing, lessons learned, and remediation tracking
- Prepare stakeholders for second-line reviews, Internal Audit activities, regulatory examinations, and assurance activities
- Build relationships with Enterprise Business Resilience, Operational Risk Management, Technology, Third-Party Risk Management, Audit, Compliance, and segment stakeholders
- Develop and deliver operational resilience training, workshops, information sessions, office hours, onboarding, and refresher training
- Translate complex methodology and system requirements into clear guidance and manage stakeholder communications
Requirements
What you’ll need- Five to seven years of relevant professional experience in operational risk management, risk and control management, business continuity management, operational resilience, audit, compliance, enterprise risk management, or a closely related discipline
- At least two years of practical experience in business continuity, operational resilience, crisis preparedness, disaster recovery, or a related resilience discipline is preferred
- Experience supporting risk-management programs within a complex, global, or matrixed organization
- Experience developing tools, templates, procedures, user guides, checklists, or training materials
- Experience coordinating multiple stakeholders, deliverables, dependencies, and deadlines
- Experience performing quality assurance or completeness reviews of risk, control, BCM, or operational resilience documentation
- Experience supporting governance reporting, issue tracking, remediation monitoring, audit readiness, or regulatory readiness
- Financial services or insurance industry experience is strongly preferred
- Practical experience with Archer Critical Operations & Services, Business Impact Assessment, and Business Continuity Plan modules
- Strong foundation in operational risk management and business operational resilience
- Ability to work across multiple functions, geographies, stakeholder groups, and time zones in a global, matrixed environment
Benefits
Comp & perks- Flexible work environment
- Well-being and inclusion support
- Career learning and growth opportunities
- Equal opportunity employment
- Reasonable accommodation during the application process
- Hybrid working arrangement