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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and relationship management skills while effectively guiding communication consultants and managing client portfolios. Proficient in project management, strategic discussions, and developing education strategies to enhance member experience and drive continuous improvement.
Highest-signal resume keywords
Leadership SkillsRelationship ManagementProject ManagementAnalytical SkillsKnowledge of Group Retirement Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisEducation Strategy DevelopmentMultichannel CommunicationPerformance Management
Soft Skills
Team DevelopmentCommunication SkillsInfluencing SkillsSolution-Oriented MindsetPresentation Skills
Tools & Technologies
Digital PlatformsMultichannel Communication Tools
Certifications & Qualifications
RPA Designation
Industry Keywords
Group Retirement ProductsClient EngagementContinuous ImprovementOnboardingShortlist Presentations
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Lead a subset of communication consultants while managing a portfolio of large national clients
- Manage client relationships and provide guidance, mentorship, and performance management to communication consultants
- Foster collaboration, innovation, and accountability within the team
- Support career development through coaching, feedback, and skill-building initiatives
- Refine best practices and drive continuous improvement with leadership
- Serve as primary contact for assigned clients from onboarding through engagement
- Lead strategic discussions with sponsors, analyze member behavior, and recommend education and communication initiatives
- Support large-case RFPs and shortlist presentations to retain and grow business
- Develop and execute education strategies and calendars based on data and client objectives
- Oversee creation and deployment of custom multichannel communications
- Ensure consistency and quality across team deliverables
- Drive project execution, timelines, resources, and deliverables for clients and team initiatives
- Monitor and report success metrics, adjusting strategies as needed
Requirements
What you’ll need- Strong leadership skills with the ability to inspire and develop a team
- Exceptional relationship management and communication skills
- Ability to build trust and influence clients, sponsors, and internal teams
- Strong focus on member experience
- Confidence delivering high-impact presentations in shortlist meetings and pension committees
- Proven project management experience
- Ability to meet tight deadlines and pivot quickly
- Knowledge of group retirement products
- RPA designation or willingness to obtain
- Resourceful, solution-oriented mindset
- Strong analytical skills
- Tech-savvy approach
- Familiarity with multichannel communication tools and digital platforms
Benefits
Comp & perks- Flexible work environment
- Learning and career development support
- Well-being and inclusion support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance