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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong medical knowledge and terminology while conducting in-depth interviews for insurance underwriting. Excels in delivering high-quality customer service with attention to detail and effective communication skills.
Highest-signal resume keywords
Medical KnowledgeCustomer Service ExperienceBilingualism (English and French)Attention to DetailTime Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyUnderwriting ExperienceHigh Degree of AccuracyFast-Paced Environment ExperienceSpelling and Grammar Proficiency
Soft Skills
Active ListeningProfessional CommunicationTeam CollaborationMotivationOrganization Skills
Industry Keywords
Insurance UnderwritingConfidentialityCustomer Concerns ManagementLifestyle and Medical QuestionsClient Support
About the role
Key responsibilities & impact- Conduct in-depth interviews covering lifestyle and medical questions to facilitate underwriting for individual insurance applicants
- Probe tactfully when eliciting personal and medical information
- Deliver high-quality customer service to insurance clients
- Demonstrate attention to detail and active listening
- Manage workload using organization and time-management skills
- Maintain confidentiality of sensitive and private information
- Address customer concerns professionally and knowledgeably
- Collaborate within a team
Requirements
What you’ll need- Medical knowledge, terminology, or experience is required
- Experience working with a high degree of accuracy in a fast-paced environment while under time constraints
- Excellent spelling and grammar
- Excellent verbal and written communication skills
- Experience providing outstanding customer service
- Highly motivated and able to work independently or with minimal supervision
- Bilingualism (English and French) is a strong asset
- If located in Québec, proficiency in both English and French is required to support clients from various provinces outside Québec
Benefits
Comp & perks- Structured training
- Industry-recognized learning
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive compensation tied to business and individual performance