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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mental health disability claims management, including the ability to develop and deliver training, support case managers, and implement innovative solutions. Strong analytical, communication, and collaboration skills are essential for effectively engaging with treatment providers and Plan Sponsors.
Highest-signal resume keywords
Master’s Degree In Health SciencesMental Health Disability Claims ManagementTraining Development And DeliveryBilingualism In English And FrenchAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mental Health Disability Claims ReviewCase Management System DocumentationTrend AnalysisGap IdentificationPresentation DevelopmentCoaching And InfluencingInnovative Solution ImplementationTime ManagementComplex Problem SolvingCollaboration
Soft Skills
Superior Collaboration SkillsStrong Presentation SkillsExcellent Verbal CommunicationExcellent Written CommunicationAbility To Work Under Pressure
Tools & Technologies
PC Applications
Industry Keywords
Mental HealthDisability ManagementInsurance PracticesCommunity ResourcesThought Leadership
About the role
Key responsibilities & impact- Review mental health disability claims and document reviews in the case management system
- Recommend mental health community resources to support Plan Member recovery
- Support case managers in managing mental health disability claims
- Provide one-on-one coaching to case managers
- Serve as the internal go-to resource for mental health topics for Disability Claims teams
- Develop and deliver training on mental health topics and updated case management requirements
- Support strategy development for managing mental health disability claims
- Contribute to thought leadership and meet with Plan Sponsors
- Communicate with treatment providers as needed
- Participate in working groups developing strategic initiatives
- Develop and drive implementation of innovations in mental health case management with internal teams
- Maintain current knowledge of mental health, disability management, and insurance practices
Requirements
What you’ll need- Master’s degree in health sciences (or equivalent)
- Work experience in the clinical field of Mental Health
- Ability to coach and influence
- Passion for working as part of a team
- Superior collaboration skills
- Ability to think autonomously, focus on complex tasks, and solve problems creatively
- Analytical skills
- Ability to reprioritize, work under pressure, and manage time effectively
- Strong presentation skills and experience
- Excellent verbal and written communication skills
- Solid working knowledge of PC applications
- Preferred: experience working in disability management or disability case management
- Preferred: demonstrated experience training others
- Preferred: background in generating and implementing innovative solutions
- Preferred: experience in trend analysis and gap identification
- Preferred: ability to develop presentations and training materials
- Bilingualism in English and French is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside Québec
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career development support
- Well-being and inclusion support