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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in risk management practices, operational risk assessment, and compliance within financial services, with a strong focus on insurance operations and distributor services. Proven ability to analyze metrics, drive process improvements, and foster stakeholder relationships to enhance operational effectiveness.
Highest-signal resume keywords
Risk Management PracticesOperational Risk AssessmentAudit Support and Compliance ReviewsProcess Improvement InitiativesStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk Control AssessmentsRoot Cause AnalysisOperational Metrics AnalysisCorrective Action PlanningInsurance ServicingPolicy AdministrationClaims ProcessingGovernance, Risk & Compliance (GRC)Operational ImprovementQuality Process Improvement
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsRelationship-BuildingCritical Thinking
Tools & Technologies
ArcherGovernance, Risk & Compliance Platforms
Industry Keywords
Insurance OperationsDistributor ServicesFinancial ServicesRegulatory ComplianceBusiness Transformation
About the role
Key responsibilities & impact- Partner with business leaders to identify, assess, and manage operational risks across Insurance Operations and Distributor Services
- Support risk and control assessments (RCSAs) for Insurance Operations and Distributor Services parent business processes
- Support audit, regulatory, and compliance reviews, including evidence coordination, management responses, and corrective action plans
- Monitor and evaluate key control effectiveness and recommend improvements
- Maintain risk, process, and control inventories and accurate supporting documentation
- Conduct root cause analysis for operational incidents, errors, and control failures
- Drive sustainable remediation actions
- Analyze operational, quality, risk, and performance metrics to identify trends, issues, and improvement opportunities
- Support timely delivery of Corrective Action Plans, including tracking, reporting, challenge, and closure validation
- Promote accountability, risk awareness, and continuous improvement across the business
- Build partnerships with Operations, Compliance, Legal, Technology, Finance, and Risk stakeholders
Requirements
What you’ll need- Bachelor's degree in Business, Finance, Risk Management, or a related discipline
- 5-7 years of experience in Insurance Operations, Distributor Services or a related financial services environment
- Strong understanding of insurance servicing, policy administration, claims, distributor operations, and customer service processes
- Experience identifying and improving operational risks, controls, quality processes, and business outcomes
- Experience supporting audits, regulatory reviews, issue remediation, and corrective action planning
- Demonstrated leadership experience, including coaching and developing employees
- Experience supporting business transformation, process improvement, or technology implementation initiatives
- Knowledge of risk management practices, control frameworks, and governance processes within financial services
- Experience with Archer or other Governance, Risk & Compliance (GRC) platforms is an asset
- Strong understanding of end-to-end insurance and distributor service processes
- Ability to identify risks, control gaps, and operational improvement opportunities
- Strong analytical, problem-solving, and root cause analysis skills
- Ability to simplify complex information and communicate effectively with all levels of management
- Strong stakeholder management, facilitation, and relationship-building capabilities
- Ability to challenge constructively and influence decision-making
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Strong critical thinking, professional skepticism, and sound judgment
- Self-motivated with a continuous improvement mindset and a focus on delivering results
- Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec
Benefits
Comp & perks- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Health, dental, mental health, and vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance