Operations Analyst

Manulife

. Perform timely and accurate account reconciliations .

Posted 10/23/2026full-timeLapu Lapu City • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account reconciliations, financial operations, and process improvements within the financial services industry. Proficient in utilizing financial tools and software to support day-to-day accounting activities and ensure accuracy in financial reporting.

Highest-signal resume keywords

Account ReconciliationFinancial Services ExperienceMicrosoft Excel ProficiencyAnalytical Problem-SolvingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ReconciliationJournal EntriesGeneral Ledger AnalysisDividend PaymentsACH TransmissionsTax RemittanceFinancial AnalysisDiscrepancy ResolutionPayment ProcessingOperational Issue Resolution

Soft Skills

Verbal CommunicationWritten CommunicationDetail-OrientedOrganizational SkillsTime Management

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointApolloRPS WebsitesSalesforceDST 3270TA 2000DST SmartDeskAWD

Industry Keywords

Transfer AgencyFinancial ServicesRetirement OperationsFund ActivitiesOperational Improvements

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Perform timely and accurate account reconciliations
Ensure suspense accounts remain in good standing
Research and resolve reconciliation exceptions and out-of-balance items within established timelines
Support day-to-day accounting activities, including journal entries, general ledger account analysis, settlements, and payment processing
Prepare and validate dividend and commission payments
Support ACH transmissions, outgoing wires, check processing, tax remittance funding, and gain/loss tracking
Collaborate with business partners to identify process improvements and resolve operational issues
Support fund-related activities such as launches, liquidations, seed capital repatriations, and mergers

Requirements

What you’ll need

At least 2 years of college completed (college undergraduate) or higher
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ability to research and resolve discrepancies
Strong computer skills, including working knowledge of Microsoft Excel, Word, and PowerPoint
Highly detail-oriented and organized
Ability to prioritize multiple deliverables and meet deadlines
1–3 years of experience in Transfer Agency, financial services, or a related environment
Experience working in the financial services industry
Knowledge of financial or Retirement Operations applications such as Apollo, RPS Websites, Salesforce, DST 3270, TA 2000, DST SmartDesk, and AWD
Experience using Microsoft Excel and financial tools such as the Essbase add-in is an advantage

Benefits

Comp & perks

Learning and career growth opportunities
Flexible work environment
Well-being and inclusion support
Equal opportunity employment
Reasonable accommodation during the application process