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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Technology and Product Management, with a strong focus on translating stakeholder needs into actionable product outcomes. Proficient in managing Jira backlogs, facilitating cross-functional collaboration, and navigating compliance and risk in enterprise environments.
Highest-signal resume keywords
HR Technology ExperienceProduct ManagementJira Backlog ManagementHuman-Centered DesignCompliance and Risk Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Requirements DefinitionUser Story CreationAcceptance Criteria DevelopmentStakeholder Workshop FacilitationAnalytical ThinkingProblem-SolvingDocumentation SkillsAI-Enabled ServicesDigital Service DeliveryEmployee Experience Platforms
Soft Skills
Communication SkillsInfluencing Without AuthorityCross-Functional Team CollaborationChange ReadinessTraining and Enablement
Tools & Technologies
JiraServiceNow HR Service DeliveryWorkdayAzure AI FoundryMicrosoft Copilot Studio
Industry Keywords
HR FunctionsEmployee Lifecycle EventsHR PoliciesColleague Support ChannelsRegulated Enterprise EnvironmentsPrivacyComplianceRisk ManagementKnowledge ManagementProduct Discovery
Tech Stack
Tools & technologiesAzureCyber SecurityServiceNow
About the role
Key responsibilities & impact- Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners
- Define business problems, desired colleague experiences, and high-value AI-enabled opportunities
- Convert approved opportunities into product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items
- Shape product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility
- Make product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability
- Provide product demos, stakeholder updates, and executive-ready materials
- Define outcomes and use adoption, quality, feedback, and operational data to communicate impact and adjust priorities
- Partner on UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings
- Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams
- Translate product intent into technical requirements across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms
- Use testing, adoption, quality, and colleague feedback to decide whether to iterate, scale, pause, or retire capabilities
- Influence communication, change readiness, training, and enablement plans
Requirements
What you’ll need- 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline
- Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels
- Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery
- Ability to translate ambiguous stakeholder needs into problem statements, options, recommendations, requirements, and product outcomes
- Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination
- Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping
- Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations
- Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills
- Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones
- Preferred: Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday
- Preferred: Experience with Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement
- Preferred: Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery
- Preferred: Experience supporting enterprise AI, privacy, compliance, or risk assessments
- Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience
Benefits
Comp & perks- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Incentive programs and incentive compensation tied to business and individual performance