Project Manager – Group Benefits Operations

Manulife

. Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization .

Posted 10/7/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$92,900 - CA$142,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Group Benefits Operations initiatives, focusing on process improvement, project governance, and operational excellence. Proficient in managing complex projects within regulated environments, ensuring compliance and delivering measurable business outcomes.

Highest-signal resume keywords

Group Benefits Operations ExperienceProject Management Certification (PMP, PRINCE2)Process Improvement and AutomationFinancial Acumen and BudgetingStakeholder Communication and Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceOperational ImprovementProcess RedesignData AnalysisRisk Management

Soft Skills

Analytical SkillsCommunication SkillsFacilitation SkillsNegotiation SkillsStakeholder Influence

Tools & Technologies

Microsoft ProjectPower BISharePointJiraMicrosoft 365

Certifications & Qualifications

PMPPRINCE2AgileLean Six Sigma

Industry Keywords

Financial ServicesInsuranceBenefits AdministrationOperational RiskCompliance

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization
Partner with operational leaders to define problems, requirements, outcomes, operational impacts, and sustainable solutions
Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions
Establish project governance and operating rhythms, including plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through
Lead initiatives improving plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes
Identify and implement process improvement, digitization, automation, data, and AI opportunities
Partner with Product and Technology on requirements, testing, change management, training, communications, cutover, and post-implementation stabilization
Support service recovery, workforce, and capacity initiatives through data validation, root-cause analysis, resource-impact assessment, remediation, and risk escalation
Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value
Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations
Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements
Track corrective actions, control remediation, evidence, approvals, and commitments through closure
Handle highly sensitive, confidential, privileged, or NDA-protected information on a need-to-know basis
Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions

Requirements

What you’ll need

Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered
Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment
Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design
PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification
Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms
Demonstrated full-lifecycle delivery experience
Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness
Proven ability to apply portfolio and project governance, manage risks and issues, define measures, and produce executive reporting and recommendations
Experience with process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change
Business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement
Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment
Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills
High degree of integrity, professionalism, and discretion when handling sensitive information
Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools