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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing and managing financial and non-financial transactions while adhering to Business Unit Service Level Agreements. Possesses strong critical thinking and problem-solving skills to enhance operational performance in back-office operations.
Highest-signal resume keywords
Bachelor's DegreeBack-Office Operations ExperienceData EntryMicrosoft Tools ProficiencyEffective Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction ProcessingData AnalysisDocument HandlingOffice Management TasksAdministrative Support
Soft Skills
Critical ThinkingProblem-SolvingVerbal CommunicationWritten Communication
Tools & Technologies
Microsoft Office
Industry Keywords
Group BenefitsService Level AgreementsBPOOperational Performance
About the role
Key responsibilities & impact- Process and manage financial and non-financial transactions supporting Canadian Group Benefits
- Process and analyze transactions according to Business Unit Service Level Agreements
- Master Business Unit policies governing handled transactions
- Report system issues that may affect operational performance
- Perform other duties assigned by Operations Management
Requirements
What you’ll need- Bachelor’s degree; open to fresh graduates
- Undergraduates may apply with at least 2 years of BPO, back-office, or administrative experience
- Back-office operations or administrative experience is highly desirable
- Familiarity with office management tasks, data entry, document handling, and general administrative support is highly desirable
- Amenable to either day shift or night shift
- Proficiency in Microsoft tools is preferred
- Effective verbal and written communication skills are preferred
- Critical thinking and problem-solving skills are preferred
Benefits
Comp & perks- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Equal opportunity employment
- Reasonable accommodation during the application process