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Senior Manager, Operational Resilience
Manulife. Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Operational Resilience, Business Continuity, and Operational Risk Management, with a strong ability to develop policies, frameworks, and risk indicators. Proven capability to collaborate with diverse stakeholders and effectively communicate complex issues to senior management.
Highest-signal resume keywords
Operational ResilienceBusiness ContinuityOperational Risk ManagementRisk ReportingBilingualism (English and French)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Risk PoliciesRisk MethodologiesKey Risk IndicatorsIncident ManagementCrisis ManagementRisk AssessmentVulnerability IdentificationDashboard DevelopmentRegulatory MonitoringContinuous Improvement
Soft Skills
Analytical SkillsCommunication SkillsCollaborationInfluencing OutcomesTraining and Education
Tools & Technologies
Risk Management ToolsDashboardsTemplatesGuidance Documents
Industry Keywords
Financial ServicesOperational Resilience FrameworkMaterial RisksGovernance ForumsStakeholder Engagement
About the role
Key responsibilities & impact- Develop, maintain and enhance Operational Resilience, Business Continuity, Incident Management and Crisis Management policies, standards, methodologies, guidance, templates and tools
- Provide 2nd line oversight and challenge of resilience activities, assessments, material risks, vulnerabilities and remediation
- Develop dashboards, Key Risk Indicators and management information to identify trends, vulnerabilities and material resilience exposures
- Support timely escalation of material resilience risks to Senior Management and Risk Committees
- Develop and deliver practical guidance, education and training
- Partner with business, operations, technology and risk stakeholders to provide advice and influence outcomes
- Monitor regulatory expectations, industry developments and emerging risks
- Translate external insights into enhancements to the Operational Resilience framework
- Lead and support priority Operational Resilience initiatives and continuous improvements to programs, systems and capabilities
Requirements
What you’ll need- 8+ years of experience in Operational Resilience, Business Continuity, Operational Risk, Technology Risk, Incident or Crisis Management, preferably within financial services
- University degree in finance, accounting, business administration, risk management, technology or a related field, or equivalent professional experience
- Strong knowledge of Operational Resilience, Business Continuity and operational risk management principles, frameworks and practices
- Experience developing and applying risk policies, standards, methodologies, guidance, risk indicators and supporting tools
- Experience providing effective 2nd line oversight and challenge, identifying material risks and vulnerabilities, and exercising sound risk judgment
- Strong analytical and communication skills, including developing risk reporting and presenting complex issues clearly to Senior Management and governance forums
- Ability to collaborate, influence and deliver outcomes across business, operations, technology and risk stakeholders in a complex environment
- Bilingualism (English and French) is an asset; required in both languages for successful candidates in Québec to support clients from provinces outside Québec
Benefits
Comp & perks- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence