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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Management and Operations, focusing on backend systems, APIs, and data flows to enhance member experience and operational efficiency. Proven ability to lead cross-functional initiatives and translate technical challenges into actionable business solutions.
Highest-signal resume keywords
Product ManagementBackend SystemsAPIsRoot-Cause AnalysisOperational Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product OperationsTechnology DeliveryIntegration PatternsData PipelinesPlatform OperationsOperational MetricsKPI MonitoringContinuous ImprovementProblem ManagementData Flows
Soft Skills
Strong CommunicationRelationship-BuildingInfluencing SkillsSelf-MotivationAccountability
Industry Keywords
Enterprise TechnologyOperational HealthTechnical DebtCross-Functional InitiativesMember Experience
About the role
Key responsibilities & impact- Own the operational health, stability, and optimization of Member Experience & Digital Health capabilities
- Lead identification, triage, and resolution of complex product, platform, data, integration, and technology issues
- Conduct root cause analysis, eliminate recurring problems, and implement sustainable solutions
- Partner with Product, DTS, Engineering, Architecture, Data, Operations, and external vendors on technical and operational improvements
- Monitor platform performance, operational metrics, KPIs, and service levels
- Analyze member journeys, operational processes, and platform capabilities to identify gaps and improvements
- Own and prioritize a Product Operations backlog and roadmap
- Improve backend systems, APIs, integrations, data flows, shared services, workflows, and platform processes
- Coordinate cross-functional initiatives, including ownership, priorities, dependencies, milestones, and escalations
- Optimize integrations, data flows, and shared services while reducing technical debt and operational complexity
- Translate complex technical, operational, and data-related issues into business impacts and actionable recommendations
- Champion scalable enterprise-wide solutions
- Foster continuous improvement through proactive monitoring, operational excellence, problem management, and optimization initiatives
Requirements
What you’ll need- Minimum 7+ years of experience in Product Management, Product Operations, Technology Delivery, Platform Operations or a related discipline
- Strong understanding of backend systems, APIs, integrations, data flows, shared services and enterprise technology environments
- Demonstrated ability to lead complex incidents and problems through triage, root-cause analysis, remediation and continuous improvement
- Proven ability to work effectively with technology and enterprise IT organizations and navigate complex technology dependencies
- Strong communication skills with the ability to translate complex technical and operational issues into clear business implications and recommendations
- Ability to operate effectively in high-pressure environments, manage competing priorities and drive resolution of critical issues
- Exceptional relationship-building and influencing skills across Product, Technology, DTS, Data, Architecture, Operations and external partners
- High level of self-motivation, ownership and accountability for outcomes, with a bias toward action and resolution
- Demonstrated experience identifying systemic improvements, reducing operational friction and improving platform performance and reliability
- Experience with APIs, SDKs, integration patterns, data pipelines and enterprise platform environments is strongly preferred
Benefits
Comp & perks- Learning and career growth support
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance