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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive underwriting expertise with a strong focus on compliance, risk assessment, and customer relationship management. Capable of training junior staff and managing complex underwriting processes while maintaining high standards of service and communication.
Highest-signal resume keywords
Underwriting ExperienceAnalytical SkillsCompliance AuditingCustomer Relationship ManagementTraining and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Underwriting FunctionRisk AssessmentMedical Science KnowledgeProblem ResolutionWorkflow Solutions
Soft Skills
Organizational SkillsCommunication SkillsInterpersonal SkillsTime ManagementTeam Collaboration
Industry Keywords
John HancockUnderwriting PoliciesContestable ClaimsFraud ReferralsMorbidity Impact
About the role
Key responsibilities & impact- Evaluate applications of the highest financial impact and complexity
- Analyze underwriting decisions while maintaining overall underwriting policies
- Identify and provide solutions to workflow and systems problems
- Negotiate and manage time and resources to meet deadlines and service times
- Provide training and act as an information resource for junior underwriters
- Process audits, formal appeal reviews and contestable claim reviews
- Audit applications for compliance with established underwriting guidelines and policies
- Audit medical record summaries for guideline compliance
- Assist management with research projects related to risk assessment
- Process formal underwriting appeals and complaints
- Review underwriting fraud referrals and assist with book of business reviews
- Review contestable claims for potential misrepresentation during underwriting
- Manage the underwriting process for the most complex cases
- Serve as a subject matter expert for junior colleagues and management
- Assist management with staff training and consultations
- Maintain relationships within a self-directed team environment
- Project a professional image and serve as an example to junior staff
Requirements
What you’ll need- College graduate or business equivalent
- Preferably 7 or more years of underwriting experience or exposure
- Strong knowledge of underwriting function
- Sound knowledge of John Hancock's various businesses
- Strong knowledge of referral areas
- Strong organizational, communication and interpersonal skills
- Strong analytical skills; ability to define, research and resolve problems
- Excellent ability to create and maintain customer relationships
- Ability to prioritize and work effectively under deadlines while balancing published service times with customer focus
- Strong ability to comprehend, retain and apply current technical information to daily work issues
- Strong knowledge of company plans, riders, benefits and illustrations
- Strong knowledge of medical science, technology and terminology and their impact on morbidity
- Ability to work independently and guide more junior colleagues
Benefits
Comp & perks- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension/401(k) savings plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Up to 11 paid holidays
- 3 personal days
- 150 hours of vacation
- 40 hours of sick time (or more where required by law)
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Diversity and inclusion support
- Remote work arrangement