Technical Program Manager – AI Sales Technology, Sales Enablement

Manulife

. Lead a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation .

Posted 10/6/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $92,475 - $160,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology delivery and strategic initiatives within the life insurance industry, with a strong focus on AI integration, Salesforce modernization, and cross-functional collaboration. Proficient in overseeing the full SDLC and ensuring alignment with regulatory and operational requirements.

Highest-signal resume keywords

Technical Program ManagementAI-Enabled Solutions DeliverySalesforce ModernizationLife Insurance Industry ExperienceAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringProject ManagementGenerative AI DeliveryAPI IntegrationSDLCBudget ManagementData Privacy/SecurityOperational Metrics DevelopmentTechnical Risk MitigationUser Experience Design

Soft Skills

Communication SkillsProblem-SolvingOrganizational SkillsInterpersonal SkillsStrategic Thinking

Tools & Technologies

Project Management SoftwareAgile ToolsSalesforceAI TechnologiesData Integration Platforms

Industry Keywords

Life Insurance Regulatory ConceptsSales EnablementDistribution ModernizationOperational ReadinessTechnical Governance

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead a strategic portfolio of AI, Salesforce, and Sales Enablement initiatives supporting Distribution and Sales Technology transformation
Coordinate across Business, Product, Technology, Architecture, Data, Security, Finance, Operations, and external partners
Oversee the full SDLC from initiation and delivery through implementation, stabilization, and post-launch support
Manage technology delivery, including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation
Deliver against scope, budget, schedule, regulatory, operational-readiness, and customer commitments
Apply software engineering and technology expertise to implement technology strategies and ensure effective software delivery
Lead Salesforce modernization initiatives
Support Distribution Modernization, Territory Management enhancements, and RVP Assignment modernization
Drive adoption of AI-enabled sales capabilities within Salesforce
Coordinate mobile, web, and desktop sales experiences
Provide cross-functional leadership and align product architecture with IT service areas
Identify and mitigate technical risks affecting project success
Build schedules, milestones, goals, and scope with Business Initiative leads
Align technology components, solutions, feasibility, and delivery
Foster innovation, collaboration, alignment, and productivity across teams
Develop and integrate project and operational metrics demonstrating IT value to the business

Requirements

What you’ll need

3-5 years of technical program management expertise in a related field
3+ years delivering technology solutions in the life insurance industry (required)
Direct leadership over and exposure to innovative AI-based solutions and downstream capabilities (preferred)
Familiarity with life insurance regulatory and business concepts and operational impacts of product changes
Ability to manage execution plans to a budget and provide updated financial forecasts for labor and non-labor expenses
Familiarity with AI concepts, principles, and governance from use-case identification through adoption and monitoring
Applied generative AI delivery expertise, including large language models, prompt engineering, retrieval-augmented generation (RAG), agentic workflows, model evaluation, guardrails, and production monitoring
Ability to influence and execute work without directly managing resources
Strong verbal, written, presentation, communication, negotiation, and relationship-management skills
Ability to articulate technical vision and translate outcomes into options and execution
Ability to present business cases and roadmaps to senior leadership, sponsors, and stakeholders
Ability to work through ambiguity and continuous improvement
Experience partnering with Marketing and Distribution to translate product and regulatory requirements into technology deliverables with acceptance criteria and traceability
Ability to design and manage integrations across technology ecosystems, including API contracts, versioning, and backward compatibility
Ability to drive non-functional requirements for user experience, high availability, resiliency, observability, and data privacy/security
Excellent problem-solving, organizational, analytical, critical-thinking, documentation, and interpersonal skills
Recognized as an expert within IT specialty and/or business and broader organization
Ability to interact professionally with all organizational levels
Ability to partner with business and technology leaders to identify and prioritize AI opportunities across insurance and operations functions
Ability to define success measures, controls, adoption plans, and value metrics
Ability to identify and manage initiative-delivery and team-dynamics risks
Proficiency in project/initiative management software tools and methodologies, including Agile and SDLC (preferred)
Understanding of Agile metrics, Scrum, and similar methodologies (preferred)
Working knowledge of data, integration, and platform capabilities for AI solutions and secure enterprise data access (preferred)
Proven track record delivering complex, large-scale IT solutions, modernization, and integration work in regulated environments (preferred)
Working knowledge of insurance regulatory/compliance considerations (preferred)
Experience with test governance, TDD, parallel testing, defect triage, and sign-off processes (preferred)
Strong strategic thinking, adaptability, flexibility, resilience, and decision-making skills (preferred)

Benefits

Comp & perks

Flexible work environment
Learning and career growth support
Well-being and inclusion support
Health, dental, mental health, and vision coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension and 401(k)
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays in the U.S.
3 personal days
150 hours of vacation
40 hours of sick time, or more where required by law
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance