Technical Program Manager – Health & Wellness

Manulife

. Lead strategic technology initiatives using customer insight and behavioral science to create engaging health and wellness experiences for John Hancock Insurance .

Posted 10/2/2026full-timeBoston • Massachusetts • United StatesMid-LevelSenior💰 $92,475 - $160,290 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading technology initiatives within the life insurance industry, focusing on customer engagement and behavioral science. Proficient in managing the full SDLC, delivering complex IT solutions, and aligning technology strategies with business goals.

Highest-signal resume keywords

Technical Program ManagementLife Insurance Industry ExperienceAgile MethodologiesAPI IntegrationRegulatory Compliance

ATS Keywords

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Hard Skills

Software EngineeringProject ManagementData IntegrationTest GovernanceBehavioral Science ApplicationTechnology Strategy ImplementationMetrics DevelopmentComplex IT Solutions DeliveryUser Experience DesignRisk Mitigation

Soft Skills

Excellent CommunicationStrategic ThinkingProblem-SolvingDecision-MakingInfluencing and Negotiation

Tools & Technologies

Project Management SoftwareAgile ToolsSDLC ToolsAI SolutionsData Quality Tools

Industry Keywords

Health InsuranceWellness InsuranceBehavioral InsuranceLife Insurance Regulatory ConceptsMarketing and Distribution

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead strategic technology initiatives using customer insight and behavioral science to create engaging health and wellness experiences for John Hancock Insurance
Translate business goals and customer needs into coordinated delivery plans across the life insurance value chain
Connect campaign, engagement, product, and platform capabilities
Guide development, testing, implementation, business readiness, stabilization, and post-launch support
Oversee the full SDLC for initiatives supporting policyholder, producer, and operations journeys
Manage technology delivery from initiation and planning through execution, monitoring, control, closure, and post-initiative evaluation
Ensure delivery meets scope, budget, schedule, regulatory, operational-readiness, and customer commitments
Apply software engineering and technology expertise to implement technology strategies and effective software delivery
Provide cross-functional leadership and align product architecture with IT service areas
Identify and mitigate technical risks
Partner with business initiative leads to build schedules, milestones, goals, and scope
Foster innovation, collaboration, alignment, and productivity across teams
Partner with business and technology leaders to prioritize AI opportunities and define success measures, controls, and adoption plans
Develop and integrate metrics demonstrating IT value to the business

Requirements

What you’ll need

Bachelor's degree or higher in computer science, information systems, business administration, or related field
3–5 years of technical program management expertise in a related field
3+ years delivering technology solutions in the life insurance industry, with direct exposure to marketing and distribution areas and downstream capabilities preferred
3+ years of experience in health, wellness, and/or behavioral insurance markets and related product development, distribution, or marketing
Familiarity with life, annuity, or health insurance regulatory and business concepts
Project management skills and proficiency with project/initiative management software tools and methodologies, including Agile and SDLC
Understanding of Agile metrics, Scrum, and similar agile methodologies
Working knowledge of data, integration, and platform capabilities for AI solutions, including enterprise data access, data quality and lineage, RAG, API integration, prompt/model versioning, evaluation frameworks, observability, and production monitoring
Proven track record delivering complex, large-scale IT solutions, including modernization and integration work such as APIs and data pipelines, in regulated environments
Working knowledge of insurance regulatory and compliance considerations
Experience with test governance, including TDD, parallel testing, defect triage, and sign-off processes
Excellent communication, presentation, interpersonal, strategic-thinking, problem-solving, and decision-making skills
Ability to influence and negotiate with peers and leaders
Ability to manage ambiguity, competing objectives, risks, budgets, forecasts, metrics, and delivery plans
Experience partnering with Marketing and Distribution to translate product and regulatory requirements into technology deliverables
Ability to design and manage integrations, API contracts, versioning, and backward compatibility
Ability to drive non-functional requirements including user experience, high availability, resiliency, observability, and data privacy/security
Ability to partner with business and technology leaders to identify and prioritize AI opportunities across insurance value-chain functions

Benefits

Comp & perks

Flexible work environment
Learning and career growth support
Health, dental, mental health, and vision coverage
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans, including pension/401(k) savings plans
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Up to 11 paid holidays annually in the U.S.
3 personal days annually
150 hours of vacation annually
40 hours of sick time annually, or more where required by law
Statutory leaves of absence
Incentive programs and incentive compensation tied to business and individual performance
Hybrid working arrangement