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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical program management within the life and annuity insurance industry, with a strong focus on delivering integrated technology solutions and managing complex releases. Proficient in aligning business needs with technology strategies while ensuring effective communication and collaboration across cross-functional teams.
Highest-signal resume keywords
Technical Program ManagementLife And Annuity Insurance SolutionsPolicy Administration PlatformsAgile MethodologiesRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringSDLCProject ManagementData IntegrationTest GovernanceAPIsTDDDefect TriageFinancial ForecastingComplex Release Management
Soft Skills
Organizational SkillsProblem-SolvingCommunication SkillsStrategic ThinkingInterpersonal Skills
Tools & Technologies
Verisk FASTHexure FireLightAgile ToolsInitiative Management Software
Industry Keywords
Insurance Regulatory ComplianceProduct EnablementOperational CadenceBusiness ReadinessStakeholder Engagement
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Lead strategic initiatives delivering integrated technology solutions across John Hancock Insurance
- Shape complex, high-impact programs spanning product enablement, distribution, policy administration, servicing, and operations
- Partner with business initiative owners, product owners, and technology leaders to align capabilities, capacity, and investment with commitments
- Translate business, product, regulatory, and customer needs into coordinated development, testing, implementation, and business-readiness plans
- Ensure delivery on schedule, within budget, and with strong risk management
- Oversee the full SDLC from initiation and delivery through implementation, stabilization, and post-launch support
- Manage technology delivery activities including initiation, planning, execution, monitoring and control, closure, and post-initiative evaluation
- Apply software engineering and technology expertise to implement technology strategies and ensure effective software delivery
- Provide cross-functional leadership and align product architecture with IT organization service areas
- Identify and mitigate technical risks affecting project success
- Work with business initiative leads to build schedules, milestones, goals, and scope aligned with technology components, solutions, feasibility, and delivery
- Foster innovation, collaboration, alignment, and productivity across teams
- Manage complex releases involving product, rate, assumption, and effective-date-driven changes
- Coordinate business readiness and producer communications
Requirements
What you’ll need- 3–5 years of technical program management expertise in a related field
- 3+ years delivering technology solutions in the life and annuity insurance industry, required
- Direct exposure to policy administration and supporting policyholder and agent/producer workflows, preferred
- 3+ years of experience with administration platforms including Verisk FAST and Hexure FireLight/Foresight
- Familiarity with life and annuity insurance regulatory and business concepts and the operational cadence of product changes
- Excellent organizational and problem-solving abilities
- Ability to influence and execute work without direct management of resources
- Strong verbal and written communication skills
- Ability to articulate technical vision and translate outcomes into possibilities, options, and execution
- Experience presenting to senior leadership, sponsors, and stakeholders on business cases and roadmaps
- Demonstrated experience managing complex releases involving product, rate, assumption, and effective-date-driven changes
- Project management skills using initiative management software tools and methodologies, including Agile and SDLC, preferred
- Understanding of Agile metrics, Scrum, and similar Agile methodologies, preferred
- Working knowledge of data, integration, and platform capabilities for AI solutions, including secure access to approved enterprise data, preferred
- Track record delivering complex, large-scale IT solutions, including modernization and integration work such as APIs and data pipelines, in regulated environments, preferred
- Working knowledge of insurance regulatory and compliance considerations, preferred
- Experience with test governance, including TDD, parallel testing, defect triage, and sign-off processes, preferred
- Excellent communication, presentation, and interpersonal skills, preferred
- Ability to manage execution plans to a budget and provide updated financial forecasts for labor and non-labor expenses, preferred
- Strong strategic thinking, problem-solving, and decision-making skills, preferred
- Ability to balance short-term and long-term objectives and trade-offs, preferred
- Adaptability, flexibility, and resilience in a dynamic, fast-paced environment, preferred
Benefits
Comp & perks- Flexible environment supporting learning, growth, well-being, and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension and 401(k) savings plans
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Up to 11 paid holidays annually in the U.S.
- 3 personal days annually in the U.S.
- 150 hours of vacation annually in the U.S.
- 40 hours of sick time annually in the U.S., or more where required by law
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance