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Manychat

Senior Product Manager, Brands

Manychat

. Lead onboarding for new US brand and agency customers, including kickoff calls, account setup, and launching teams and creators .

Posted 11/4/2026full-timeNew York City • New York • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in product management with a focus on B2B solutions, leveraging AI for prototyping and automation. Capable of leading customer onboarding, translating feedback into actionable product specifications, and collaborating effectively with cross-functional teams.

Highest-signal resume keywords
5+ Years Product Management ExperienceB2B Product ExperiencePublic GitHub ContributionsAI Prototyping and AutomationStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product ManagementPrototypingAutomationAPI AccessCustomer OnboardingProduct SpecificationsRoadmap PrioritizationTechnical Complexity AssessmentMVP to MLP DevelopmentInfluencer Marketing
Soft Skills
CuriosityLow EgoDecision-Making with Incomplete Information
Tools & Technologies
SlackGitHubMCPsAPIsInteractive Prototypes
Industry Keywords
Creator EconomyMartechAd TechStartup ExperienceMulti-Client B2B

About the role

Key responsibilities & impact
  • Lead onboarding for new US brand and agency customers, including kickoff calls, account setup, and launching teams and creators
  • Serve as the first point of contact in shared Slack channels with design partners and customers
  • Answer questions, resolve creator issues, and convert customer feedback into prioritized work
  • Join sales conversations as the product expert
  • Maintain an evidence-based view of customer obstacles and willingness to pay
  • Own product foundations including automations, account sign-up and access, and API access
  • Help evolve the product from MVP to MLP and replace temporary solutions with scalable systems
  • Write clear, actionable product specifications
  • Collaborate with design and engineering from problem discovery through production and post-launch follow-up
  • Partner on initial paid capabilities
  • Shape roadmap priorities and future product bets using customer and design-partner insights
  • Run manual onboarding, identify pain points, and automate suitable processes
  • Design, build, host, and deploy interactive AI-assisted prototypes for customer testing
  • Assess technical complexity with coding agents before engineering discussions
  • Use MCPs, APIs, and connectors to streamline workflows and maintain prototypes, research, and decisions in GitHub
  • Deliver MVP-to-MLP progress, roadmap changes informed by customers, shipped improvements or new capabilities, and US customer onboarding/support ownership within the first 90 days

Requirements

What you’ll need
  • 5+ years of product management experience
  • B2B product experience is a must
  • Entrepreneurial experience: founded something or been early at a startup
  • Public GitHub with commits in the past 12 months
  • Experience taking a prototype or tool from idea to something people use
  • AI is a core part of how you work, including prototyping, research synthesis, analysis, and automation
  • Ability to run customer kickoff calls, receive feedback, support customers, and translate feedback into product work
  • Strong written communication for specifications, customer updates, and decision documents
  • Curiosity, low ego, and comfort making decisions with incomplete information
  • Based in NYC and able to work in the office 2 days a week to start
  • Mornings must overlap with the team in Barcelona
  • Willingness to travel to Barcelona about once a quarter, possibly more often initially
  • Bonus: experience in influencer marketing, creator economy, martech, or ad tech
  • Bonus: experience building for agencies or other multi-client B2B users
  • Bonus: experience building on Meta or TikTok platforms
  • Bonus: experience taking a product from 0→1
  • Resume, GitHub profile link, and links to things built required for application

Benefits

Comp & perks
  • Hybrid work model
  • Relocation support
  • Comprehensive health insurance
  • Professional development budget for training, conferences, and continuous learning
  • Generous vacation policy
  • Flexible benefits package
  • Free meals and snacks
  • Team events
  • Wellness initiatives
  • Opportunities to connect with colleagues