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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong social media engagement skills, with a focus on community management and content creation across platforms like Instagram and TikTok. Capable of analyzing social sentiment and trends to inform content strategy and enhance audience relationships.
Highest-signal resume keywords
Social Media ManagementCommunity EngagementContent CreationSocial ListeningAnalytics Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content PostingTrend AnalysisSocial Media AnalyticsCommunity ManagementContent Calendar Management
Soft Skills
Clear WritingCalm CommunicationOrganizationRelationship BuildingEagerness to Learn
Tools & Technologies
ManychatInstagramTikTok
Industry Keywords
Social MediaAudience EngagementSentiment AnalysisPodcast Distribution
About the role
Key responsibilities & impact- Post and engage with content on Manychat's social channels
- Take over posting and engagement for the social team's content as you grow into the role
- Reply to comments and direct messages and build relationships with the audience
- Answer platform questions from creators and customers
- Escalate unresolved questions to the appropriate team
- Monitor social conversations to gather sentiment, spot trends, and identify opportunities
- Quickly flag negative sentiment to the brand health team
- Support podcast distribution and repost content on channels where Manychat is not yet posting
- Share analytics and social listening insights with the Head of Social and wider team
- Grow into managing the content calendar and contributing original ideas
Requirements
What you’ll need- Calm, respectful tone when replying to people, including when they have a problem or complaint
- Clear writing that sounds like a real person
- Good understanding of how people use social platforms such as Instagram and TikTok
- Eagerness to learn Manychat and its product
- Good organization across several channels
- Experience in social media or community management is welcome
- Recent graduates with a social media internship are welcome to apply
- An eye for trends and ideas that could engage people
- Thoughtful approach to analytics and social listening
- Comfort on camera is a bonus, not a requirement
Benefits
Comp & perks- Professional development budget for conference tickets, online courses, and other relevant resources
- Comprehensive medical, dental, and vision coverage for you and your dependents
- Hybrid work and generous, flexible time off
- Free meals and snacks in the office
- Company-funded sport activities
- Annual offsites and team-building events
- Claude, OpenAI, and other AI tools available by default from day one
- Support for adopting tools that improve team speed