SAP and Business Applications Support Technician – Fixed-Term Contract

Maped

. Operate and maintain the Group’s application solutions, including SAP, EDI, SAP BW business intelligence, ticketing systems, web applications, and new solutions .

Posted 9/17/2026contractArgonay • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operating and maintaining application solutions such as SAP and EDI, with a strong focus on IT support management and continuous improvement. Proficient in technical documentation and capable of providing effective support to business teams and users.

Highest-signal resume keywords

SAP ExperienceEDI KnowledgeITIL MethodologyPython ProficiencySQL Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAPEDISAP BWPythonSQLPHPJavaIT Support ManagementProject ManagementTechnical Documentation

Soft Skills

Problem-SolvingOrganizational SkillsInterpersonal SkillsCustomer-Service MindsetCuriosity About New Technologies

Tools & Technologies

Ticketing SystemsWeb Applications

Industry Keywords

Service ContinuityIncident ManagementChange RequestsContinuous Improvement

Tech Stack

Tools & technologies

JavaPHPPythonSQL

About the role

Key responsibilities & impact

Operate and maintain the Group’s application solutions, including SAP, EDI, SAP BW business intelligence, ticketing systems, web applications, and new solutions
Implement the necessary fixes and contribute to service continuity
Handle incident tickets, service requests, and change requests
Resolve application-related access issues
Provide support to business teams, key users, and Group users
Write and make available useful documentation, including FAQs, operating procedures, and ticket tracking information
Contribute to the continuous improvement of tools and solutions
Support the company in deploying application projects and ensure their maintenance
Join the IT Applications team under the responsibility of the Applications Manager

Requirements

What you’ll need

Higher education qualification equivalent to two or three years of post-secondary study
Initial SAP experience with at least two modules
Experience with EDI
Knowledge of IT support management and the ITIL methodology
Fluent written English for reading, understanding, and writing technical documentation
Project management knowledge is desirable
Proficiency in Python, SQL, PHP, or Java would be an advantage
Autonomous and proactive approach to problem-solving
Thoroughness and strong organizational skills
Ability to manage multiple tasks simultaneously
Strong interpersonal skills and the ability to explain technical topics clearly to non-specialist users
Customer-service mindset and curiosity about new technologies

Benefits

Comp & perks

13-month salary (after 8 months of service)
Profit-sharing and employee incentive schemes with employer matching contributions
Health insurance and disability/life insurance coverage
65 remote-working days per year, up to two days per week depending on eligibility and the applicable quota
Flexible working hours
Paid leave, additional RTT days, seniority leave, and leave for caring for a sick child
Sustainable mobility allowance
One paid day per year dedicated to charitable volunteering
Fitness room
Smart fridge
Modern and friendly working environment
Internal events and works council benefits
School supplies for employees’ children or members of their household