Maped

Support Engineer

• Operate and maintain the Group’s application solutions, including SAP, EDI, SAP BW business intelligence, ticketing systems, web applications, and new solutions
• Implement the necessary fixes and contribute to service continuity
• Handle incident tickets, service requests, and change requests
• Resolve application-related access issues
• Provide support to business teams, key users, and Group users
• Write and make available useful documentation, including FAQs, operating procedures, and ticket tracking information
• Contribute to the continuous improvement of tools and solutions
• Support the company in deploying application projects and ensure their maintenance
• Join the IT Applications team under the responsibility of the Applications Manager

SAP and Business Applications Support Technician – Fixed-Term Contract