Bilingual Client Success Coordinator, Channel Partnerships

Maple (getmaple.ca)

. Coordinate day-to-day account operations and respond to partner questions and requests in English and French .

Posted 10/30/2026full-timeToronto • CanadaJunior💰 CA$60,000 - CA$68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in English and French, with a focus on customer service and operational support. Proficient in managing account operations, utilizing tools like Salesforce and Asana, and implementing AI-enabled process improvements.

Highest-signal resume keywords

Bilingual CommunicationClient-Facing ExperienceCustomer Service SkillsSalesforce ProficiencyAI-Enabled Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

OrganizedDetail-OrientedCollaborativeDependableProblem-Solving

Tools & Technologies

SalesforceMissiveConfluenceAsana

Certifications & Qualifications

Criminal Record Check (EPIC)

Industry Keywords

B2BAccount CoordinationClient ServicesOperations

About the role

Key responsibilities & impact

Coordinate day-to-day account operations and respond to partner questions and requests in English and French
Support onboarding for new small business clients and partner groups, including communications, eligibility updates and administrative tasks
Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers
Troubleshoot partner inquiries and operational issues, collaborating with internal teams and escalating complex matters
Maintain accurate partner information, documentation and task tracking in Salesforce, Missive, Confluence and Asana
Assist with partner webinars, educational sessions and communications
Identify recurring issues and workflow improvements using automation and AI-enabled processes
Independently support assigned partner inboxes and recurring workflows over time while meeting service expectations

Requirements

What you’ll need

1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations
Bilingual in English and French, with the ability to communicate clearly and professionally, verbally and in writing
Strong customer service instincts and interest in helping people solve problems
Organized, detail-oriented approach to multiple priorities, timelines and follow-ups
Dependable and collaborative working style; ability to ask questions, take feedback and follow through
AI-savvy and curious mindset; comfortable learning new tools and exploring AI-enabled process improvements
Willingness to support teammates as needed
Employment offer subject to a criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements

Benefits

Comp & perks

24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
Medical, dental and life insurance
Health spending account
Annual flex benefits budget for professional development, wellness expenses or a one-time boost to retirement savings
10 dedicated health days
Destination days: work internationally in eligible countries for up to ten days per year
Group retirement savings plan
3 weeks vacation