Client Success Manager

Marathon Health

. Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers .

Posted 10/23/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship building, data analytics, and performance metrics. Proficient in developing strategic engagement plans and managing complex client needs to drive clinical outcomes and revenue growth.

Highest-signal resume keywords

Healthcare Data AnalyticsClient Relationship ManagementProject ManagementSalesforce ProficiencyPresentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsAccount ManagementPerformance Guarantee ModelsProcess ImprovementData Analysis

Soft Skills

Strong Communication SkillsRelationship BuildingInfluencing StakeholdersCross-Functional CollaborationProblem Solving

Tools & Technologies

Microsoft OfficeTableauCRM ProductsSalesforce

Industry Keywords

Population HealthHealthcare Utilization DataClient EngagementMarket InsightsContractual Requirements

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers
Engage in strategic and proactive planning within the client’s overall line of business
Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes
Resolve issues proactively and timely
Consult customers on best practices, review service/product offerings, recommend new solutions, and provide market insights
Develop understanding of population health and healthcare utilization data and articulate results
Participate in health center implementation planning and launch
Manage contractual requirements, renewal terms, and client renewals at targeted escalation
Identify revenue growth opportunities with existing clients, including new member populations, health centers, products, and services
Define and leverage the coverage model for assigned clients
Gather customer feedback and work with internal partners to improve products and services
Coordinate client-specific engagement plans with marketing, including communications and incentives
Partner on employee/member engagement, clinical and savings metrics, performance guarantees, and communications with clinical staff
Analyze, summarize, report, and manage clinic operations performance data and track partnership risk metrics
Maintain Salesforce documentation and reporting
Execute contractual requirements and assist with RFPs as requested
Support client eligibility file processing, invoicing, incentive documentation, and reporting
Serve as lead point of contact for customer needs and requests
Maintain broker relationships and advocate for mutual clients
Run, interpret, and deliver client reporting at the appropriate frequency

Requirements

What you’ll need

Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience
Proven success managing clients with complex needs and high expectations
Experience influencing stakeholders at all levels
Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
Experience developing and delivering presentations
Strong oral and written communication skills
Ability to build, foster, and maintain positive professional relationships
Ability to influence others and work cross-functionally
Ability to manage ambiguity and establish effective internal networks
Understanding of the market, business sector, and related services
Process improvement and adherence knowledge
Tenacious follow-up when performing client services
Strong project management, account portfolio planning, and prioritization skills
Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred
Willingness to travel up to 50%

Benefits

Comp & perks

Annual incentive eligibility
Great Place to Work® certified inclusive, high-trust culture