Client Success Manager

Marathon Health

. Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers .

Posted 10/23/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and account management, with a strong focus on client relationship building, data analytics, and performance metrics. Proficient in managing complex client needs and driving engagement through effective communication and project management.

Highest-signal resume keywords

Healthcare Data AnalyticsClient Relationship ManagementProject ManagementSalesforce ProficiencyPerformance Guarantee Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsAccount ManagementData AnalysisPerformance MetricsContract ManagementRFP AssistanceClient ReportingProcess ImprovementPortfolio PlanningInvoicing

Soft Skills

Strong Communication SkillsRelationship BuildingStakeholder InfluenceCross-Functional CollaborationAmbiguity Management

Tools & Technologies

Microsoft OfficeTableauSalesforceCRM Products

Industry Keywords

Population HealthHealthcare Utilization DataClient Engagement PlansBroker RelationshipsHealth Center Implementation

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop and maintain strong, lasting client and broker/consultant partnerships with assigned customers
Develop understanding of population health and healthcare utilization data and articulate results
Participate in new health center implementation planning and launch
Manage contractual requirements, renewal terms, and client renewals at targeted escalation
Identify revenue growth opportunities with existing clients, including new member populations, health centers, products, and services
Define and leverage the coverage model for assigned clients
Gather customer feedback and work with internal partners to improve products and services
Coordinate client-specific engagement plans with marketing, including communication and incentive plans
Drive employee and member engagement and achieve clinical, savings, and performance guarantee metrics
Analyze, summarize, report, and manage performance data related to clinic operations
Understand and track risk metrics related to partnership success
Document and report in Salesforce
Execute contractual requirements and assist with RFPs as requested
Support client eligibility file processing, invoicing, incentive documentation, and reporting
Serve as lead point of contact for customer needs and requests
Maintain broker relationships and advocate on behalf of mutual clients
Run, interpret, and deliver client reporting at the appropriate frequency

Requirements

What you’ll need

Bachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience, or equivalent combination of education and experience
Proven success managing clients with complex needs and high expectations
Experience influencing stakeholders at all levels
Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment
Experience developing and delivering presentations
Strong oral and written communication skills
Ability to build, foster, and maintain positive professional relationships
Ability to influence others and work cross-functionally
Ability to manage ambiguity and establish effective internal networks
Willingness to develop an in-depth understanding of the market, business sector, and related services
Understanding of and advocacy for process improvement and adherence
Ability to perform services for the client with tenacious follow-up
Strong project management, account portfolio planning, and prioritization skills
Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred
Willingness to travel up to 50%

Benefits

Comp & perks

Annual incentive eligibility
Remote work arrangement indicated by the MO-Remote location
Great Place to Work® certified inclusive, high-trust culture