Client Success Manager

Marathon Health

. Develop and maintain strong client and broker/consultant partnerships for assigned small to medium-sized clients .

Posted 10/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, strategic planning, and data analysis to drive clinical and financial outcomes. Proficient in project management and effective communication to foster collaboration across teams and enhance client engagement.

Highest-signal resume keywords

Client Relationship ManagementData Analysis and InterpretationProject ManagementSalesforce ProficiencyHealthcare Industry Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProject ManagementPresentation DevelopmentClient ServicesPopulation Health Analysis

Soft Skills

Strong Communication SkillsRelationship BuildingInfluencing SkillsCross-Functional CollaborationProblem-Solving

Tools & Technologies

Microsoft OfficeTableauSalesforceCRM Products

Industry Keywords

Healthcare AdministrationHealth InsuranceBrokerageConsultingEmployee Engagement

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop and maintain strong client and broker/consultant partnerships for assigned small to medium-sized clients
Plan strategically and proactively within clients’ lines of business
Identify and execute opportunities to engage employee and member populations to drive clinical and savings outcomes
Resolve issues proactively and consult customers on best practices
Review service and product offerings, recommend new solutions, and provide market insights
Manage clients according to small-group service-package standards and standardized processes
Analyze and interpret population health and healthcare utilization data to tell a story
Participate in new health center implementation planning and launches with Sales, local operations leadership, and the Implementation Team
Lead competitive renewal re-bids and manage contractual requirements and renewal terms
Identify revenue growth opportunities with existing clients
Support clients with tiered engagement models or aggregator relationships
Develop and leverage coverage models for assigned clients
Use customer feedback tools and collaborate with internal partners to improve products and services
Collaborate with Client Success Directors for day-to-day leadership, mentorship, and escalation support
Coordinate client-specific engagement, communication, and incentive plans with Marketing
Partner with Operations Directors and local health center leadership to drive engagement and achieve clinical, savings, and performance-guarantee metrics
Analyze, summarize, report, and manage clinic operations performance data and risk metrics
Monitor and manage Performance Guarantees
Maintain Salesforce documentation and reporting
Execute contractual requirements and assist with RFPs as requested
Support client eligibility file processing, invoicing, incentive documentation, and reporting
Serve as a lead point of contact for customer needs and requests
Maintain broker relationships and advocate for mutual clients
Run, interpret, and deliver client reporting

Requirements

What you’ll need

Bachelor’s degree in Business or Healthcare Administration
2–5 years in healthcare, health insurance, brokerage/consulting, or direct HR/benefits
Experience developing and delivering presentations
Strong oral and written communication skills
Ability to build, foster, and maintain positive professional relationships
Ability to influence others and work cross-functionally
Ability to manage ambiguity and establish effective internal networks
Willingness to develop an in-depth understanding of the market, business sector, and related services
Understanding of and advocacy for process improvement and adherence
Ability to perform client services with tenacious follow-up
Strong project management, account portfolio planning, and prioritization skills
Proficiency in Microsoft Office, Tableau, and CRM products; Salesforce experience preferred
Willingness to travel up to 50%

Benefits

Comp & perks

Annual incentive eligibility
Remote work arrangement indicated by the employer-selected location
Great Place to Work® certified inclusive, high-trust culture