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Senior Platforms Engineer – ServiceNow
Marathon Petroleum Corporation. Engineer, govern, optimize, and continuously evolve Marathon Petroleum’s ServiceNow platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in optimizing and evolving the ServiceNow platform, with a strong focus on IT Service Management practices, performance tuning, and system reliability. Capable of leading platform upgrades, managing integrations, and mentoring junior engineers while ensuring compliance with engineering standards.
Highest-signal resume keywords
ServiceNow ITSMPerformance MonitoringCloud Infrastructure ManagementServiceNow CertificationsAgile and Release Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow Platform IntegrationRoot Cause AnalysisSystem Tuning and OptimizationCapacity PlanningDisaster Recovery DesignPerformance BenchmarkingTroubleshooting ProceduresSystems AdministrationProcess AutomationInfrastructure Performance Reporting
Soft Skills
CollaborationMentoringKnowledge SharingProblem SolvingCommunication
Tools & Technologies
ServiceNowIT Service ManagementDevSecOpsInfrastructure as CodeCybersecurity Risk Management
Certifications & Qualifications
ServiceNow CSAServiceNow CADServiceNow CIS
Industry Keywords
IT Infrastructure ManagementComputer NetworkingPerformance MonitoringService Delivery ManagementSystems Integration
Tech Stack
Tools & technologiesCloudCyber SecurityITSMSDLCServiceNow
About the role
Key responsibilities & impact- Engineer, govern, optimize, and continuously evolve Marathon Petroleum’s ServiceNow platform
- Identify performance bottlenecks, conduct root cause analysis, and implement solutions to improve platform health, reliability, scalability, and resource utilization
- Establish engineering standards, performance and health benchmarks, platform KPIs, and conduct capacity planning
- Collaborate with Architecture, Cybersecurity, IAM, Infrastructure, product owner, process owner, architect, and development teams
- Develop troubleshooting procedures, minimize platform and system downtime, and maintain documentation
- Partner with vendor technical support and lead escalated and complex technical support activities
- Perform advanced system tuning and optimization using IT Service Management practices
- Lead platform upgrades, release management, feature adoption strategies, and system backup planning
- Design and test disaster and system recovery
- Analyze performance and utilization data, prepare infrastructure performance reports, and implement corrective actions
- Evaluate and implement new ServiceNow capabilities aligned with business and technology priorities
- Design and configure complex platforms and systems; maintain compliance with approved designs and standards
- Build and deploy highly available and scalable infrastructure solutions
- Create and maintain a comprehensive platform knowledge base
- Organize training sessions, mentor junior engineers, and promote cross-team knowledge sharing
Requirements
What you’ll need- 5+ years of relevant experience required
- Bachelor’s Degree in Information Technology, related field or equivalent experience preferred
- Experience with ServiceNow platform integration design, development and support preferred
- Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist and AI capabilities preferred
- Strong understanding of SDLC, Agile and Release Management processes preferred
- Experience partnering with integrated suppliers, service providers, business-facing IT, and stakeholders to deliver solutions preferred
- ServiceNow certifications (e.g. CSA, CAD, CIS, etc.) preferred
- Knowledge of cloud infrastructure management, computer networking, cybersecurity risk management, DevSecOps, Infrastructure as Code, IT infrastructure management, performance monitoring, policy management, process automation, service delivery management, systems administration, systems testing, systems integration, and troubleshooting
Benefits
Comp & perks- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401k matching program
- Paid parental leave
- Educational reimbursement
- Discretionary company-sponsored annual bonus program