Care Operations Associate

Marble Health

. Manage a caseload of referred families as their trusted point of contact from referral through intake .

Posted 11/1/2026full-timeRemote • United StatesMid-Level💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high caseloads and engaging families through effective communication channels. Proven ability to navigate complex cases and improve operational processes in a mission-driven environment focused on mental health care access.

Highest-signal resume keywords

High-Volume Call ManagementComplex Problem SolvingTrust BuildingOrganizational SkillsExperience in High-Growth Environments

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong CommunicationPositive EnergyStamina for High-Impact Work

Industry Keywords

Mental Health CareIntake ProcessFamily EngagementStartup EnvironmentCase Management

About the role

Key responsibilities & impact

Manage a caseload of referred families as their trusted point of contact from referral through intake
Engage with families by phone, email, and other channels
Answer questions, resolve blockers, and navigate complex cases
Maintain consistent follow-through and re-engagement to move families toward intake
Make 60 to 80 outbound calls daily to families referred by schools
Help families commit to starting care and ask whether they know anyone else who could use support
Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows
Surface patterns where families get stuck and provide feedback on products, tools, and messaging
Improve the intake experience and day-to-day care operations processes

Requirements

What you’ll need

3+ years of professional experience
Experience in a startup or high-growth environment with ambiguous problem solving is ideal
Experience in high-communication roles involving structured phone or video conversations
Ability to manage high call volume without sacrificing quality
Ability to build trust quickly with families, counselors, and teammates
Ability to work through complexity and ambiguity
Strong organizational skills for managing a detailed caseload, maintaining clean notes, and reliable daily rhythms
Positive energy and stamina for high-volume, high-impact work
Mission-driven interest in improving access to mental health care for children

Benefits

Comp & perks

Competitive compensation
Commission: $10,000 on-target commission
Equity
Full benefits
Clear growth path
Leadership support