Marble Health

Customer Success Manager

• Own a portfolio of strategic school and district partnerships end-to-end
• Serve as the primary point of contact for school counselors
• Build deep relationships with school stakeholders
• Identify opportunities to better support students
• Drive growth by helping counselors identify students who could benefit from care
• Help define team operations to grow referral volume
• Define playbooks, metrics, and dashboards for school health and prioritization
• Leverage AI to automate repetitive workflows
• Collaborate with Ops, Product, Growth, and Clinical teams
• Resolve issues and improve the partner experience
• Share frontline insights that shape how Marble serves schools

Customer Success Lead

Account Executive

• Build Marble’s healthcare go-to-market motion from the ground up
• Own healthcare accounts from first outreach through ongoing referral activity
• Build relationships with FQHCs, independent pediatric practices, and health systems through cold outreach, virtual meetings, and site visits
• Earn trust with clinical and operational stakeholders
• Explain Marble’s care model, outcomes, and referral process
• Secure partner commitments, drive initial referrals, and build sustained referral volume
• Test and refine messaging, collateral, and outreach tactics
• Manage and prioritize the sales pipeline
• Share field insights with product, clinical, and leadership teams
• Help expand Marble’s provider partnerships and improve access to mental health care

Founding Account Executive, Healthcare

Customer Support

• Serve as a point of contact for students, guardians, providers, and school partners via SMS, email, phone, and voicemail
• Use internal tools including an EHR, Claude, Notion, and Slack to resolve questions and issues
• Own support cases end to end, including appointment rescheduling, therapist rematching, custody conflicts, and transitions to higher-acuity care
• Work cross-functionally to find solutions and close the loop
• Identify recurring friction and recommend improvements to Product & Engineering
• Build and improve CX processes, documentation, and workflows, including inbox structures, macros, SOPs, and shared learnings
• Handle cases escalated by AI agents and review their responses for accuracy and tone
• Use AI tools for drafting, translation, and summaries
• Collaborate with Operations to ensure a seamless care journey

Customer Experience Associate, Bilingual

Clinical Operations

• Own network quality and clinician curation, including decisions about network admission and removal
• Run regular coaching, course-correction, and escalation conversations with clinicians and supervisors
• Review and act on clinical quality concerns and complaints
• Design processes for raising, reviewing, and resolving clinical concerns
• Own crisis response and safety protocols, including suicidal ideation, higher levels of care, mandated reporting, incident intake, and investigation
• Handle escalations from supervisors and clinicians
• Create protocols when clinical questions reveal gaps
• Own day-to-day clinical protocols covering discharge, disengagement, documentation standards, chart audits, measurement-based care, and treatment planning
• Apply clinical and regulatory knowledge when working with payers or auditors
• Carry a small caseload on Marble's platform
• Work closely with the co-founders, medical director, head of operations, and care quality product engineering team

Clinical Operations Lead

Business Development Rep

• Own top-of-funnel pipeline generation for school partnerships
• Reach counselors, student support teams, and district leaders across the territory
• Run high-volume outbound, primarily through cold calling, with email and other channels supporting outreach
• Qualify inbound and outbound leads and schedule meetings for Account Executives
• Build and maintain a clean, accurate CRM with notes, stages, activity tracking, and forecasting inputs
• Partner with Account Executives and marketing to refine targeting, talk tracks, and objection handling
• Share outreach patterns and insights with the team to improve market approach

Business Development Representative – BDR

Revenue Operations

• Advise Sales, Marketing, and Customer Success leadership on revenue-driving initiatives and sales team performance
• Operate as the CEO of the GTM Innovation organization
• Design and deploy AI-first go-to-market solutions
• Analyze funnel performance data to identify bottlenecks, gaps, and opportunities
• Develop and maintain funnel reports and dashboards tracking KPIs
• Translate insights into strategies for revenue growth
• Drive forecasting accuracy, pipeline health analysis, and GTM efficiency initiatives
• Identify, design, and optimize revenue workflows and processes
• Lead concurrent projects with clear communication and cross-functional collaboration
• Translate business needs into scalable systems, automation, and tools including CRM, analytics platforms, and GTM enablement technology

Revenue Operations Lead

• Own a portfolio of school partnerships end-to-end
• Serve as the primary point of contact for school counselors
• Build deep relationships with counselors and respond to questions and concerns
• Identify opportunities to better support students
• Drive referral growth and meet or exceed portfolio targets
• Use AI tools to automate repetitive workflows, draft follow-ups, summarize meeting notes, and build outreach sequences
• Collaborate cross-functionally to resolve issues and improve the partner experience
• Share frontline insights to shape how Marble serves schools
• Design virtual workshops to raise mental health awareness
• Support counselors navigating sensitive family situations
• Improve internal processes and automate workflows

• Own and manage district sales cycles end-to-end across a designated territory
• Design and own sales touch-points to drive Marble's adoption among districts
• Build and deepen relationships with Superintendents, Cabinet leaders, Student Support leaders, and school leadership teams
• Develop data-informed territory and account strategies to drive district partnerships and sustainable pipeline growth
• Navigate district procurement, legal, and implementation processes
• Represent Marble through onsite district visits, conferences, executive meetings, and strategic partnership discussions
• Collaborate with Product, Marketing, Success, and Ops/Legal teams from initial conversation through implementation and expansion
• Use customer insights, market trends, and competitive intelligence to inform territory strategy and GTM/product direction
• Meet and exceed sales targets while establishing Marble as a trusted long-term district partner