Care Operations Associate

Marble Health

. Manage a caseload of referred families as their trusted point of contact from referral through intake .

Posted 10/10/2026full-timeNew York City • New York • United StatesMid-Level💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong case management skills with a focus on building trust and navigating complex situations. Proficient in high-volume communication and organized workflow management to enhance the intake experience for families seeking mental health care.

Highest-signal resume keywords

Case ManagementHigh-Volume CommunicationProblem SolvingOrganizational SkillsEmpathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Building TrustCuriosityCalmness Under PressurePositive EnergyStamina

Industry Keywords

Mental Health CareIntake ProcessStartup EnvironmentHigh-Growth EnvironmentFamily Engagement

About the role

Key responsibilities & impact

Manage a caseload of referred families as their trusted point of contact from referral through intake
Engage with families by phone, email, and other channels
Answer questions, resolve blockers, and navigate complex cases with clarity and empathy
Maintain consistent follow-through and re-engagement to move families toward intake
Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows
Improve the tools supporting day-to-day work
Surface patterns showing where families get stuck
Share feedback on product, tools, and messaging to improve the intake experience

Requirements

What you’ll need

3+ years of professional experience
Experience in a startup or high-growth environment with ambiguous problem solving
Experience in high-communication roles involving structured phone or video conversations
Comfortable managing high volume without sacrificing quality
Ability to build trust quickly with families, counselors, and teammates
Ability to work through complexity and ambiguity with curiosity and calm
Ability to spot patterns, uncover blockers, and find practical paths forward
Highly organized with disciplined caseload management, clean notes, and reliable daily rhythms
Positive energy and stamina for high-volume, high-impact work
Mission-driven interest in improving access to mental health care for kids

Benefits

Comp & perks

Equity
Full benefits
Competitive compensation
Clear growth path
Leadership support