Clinical Operations Lead

Marble Health

. Own network quality and clinician curation, including decisions about network admission and removal .

Posted 9/29/2026full-timeNew York City • New York • United StatesSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical operations management, including quality assurance, crisis response, and regulatory compliance. Proficient in telehealth practices and managing distributed clinician networks while maintaining high standards of care.

Highest-signal resume keywords

Active Clinical License in New YorkClinical Quality ManagementTelehealth Experience5+ Years in Clinical OperationsKnowledge of HIPAA and FERPA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Quality ManagementCrisis Response ProtocolsTreatment PlanningDocumentation StandardsChart AuditsMeasurement-Based CareIncident Intake and InvestigationClinical Process DesignEscalation ManagementCaseload Management

Soft Skills

CoachingCommunicationCollaborationProblem-SolvingLeadership

Tools & Technologies

Marble's Platform

Certifications & Qualifications

LCSWLMHCLMFTLicensure in New Jersey or Arizona

Industry Keywords

Behavioral HealthAdolescent Mental HealthClinical Documentation RequirementsCredentialingDistributed Clinician Network

About the role

Key responsibilities & impact

Own network quality and clinician curation, including decisions about network admission and removal
Run regular coaching, course-correction, and escalation conversations with clinicians and supervisors
Review and act on clinical quality concerns and complaints
Design processes for raising, reviewing, and resolving clinical concerns
Own crisis response and safety protocols, including suicidal ideation, higher levels of care, mandated reporting, incident intake, and investigation
Handle escalations from supervisors and clinicians
Create protocols when clinical questions reveal gaps
Own day-to-day clinical protocols covering discharge, disengagement, documentation standards, chart audits, measurement-based care, and treatment planning
Apply clinical and regulatory knowledge when working with payers or auditors
Carry a small caseload on Marble's platform
Work closely with the co-founders, medical director, head of operations, and care quality product engineering team

Requirements

What you’ll need

Active, unrestricted independent clinical license in New York (LCSW, LMHC, LMFT, or equivalent)
5+ years building and leading clinical operations or tech-enabled service delivery
Direct experience owning clinical quality management, including managing teams, setting standards, and installing operating rhythms
Experience with a distributed clinician network spanning credential types and states
Willingness to carry a small caseload on the platform
Telehealth experience is a strong fit
Adolescent or school-based behavioral health background is a strong fit
Working knowledge of HIPAA, FERPA, minor consent, and clinical documentation requirements
Licensure in New Jersey or Arizona, or willingness to obtain it, is a plus

Benefits

Comp & perks

Meaningful equity
Full benefits
Competitive compensation
Clear growth path