Customer Success Lead

Marble Health

. Own a portfolio of strategic school and district partnerships end-to-end .

Posted 9/29/2026full-timeNew York City • New York • United StatesSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building strategic partnerships with schools and districts, leveraging AI tools for workflow automation, and driving growth through effective customer engagement. Proven ability to analyze data for insights and improve partner experiences in the education sector.

Highest-signal resume keywords

Customer SuccessB2B2C Sales ExperienceAI Workflow AutomationData InterpretationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesBusiness DevelopmentData AnalysisReferral Growth StrategiesPartnership Management

Soft Skills

High Emotional IntelligenceRelationship BuildingCoaching AbilityResourcefulnessProblem Solving

Tools & Technologies

AI ToolsDashboardsMetrics DefinitionCommunication Tools

Industry Keywords

EdTechK–12 EducationMental Health CareHuman-Centered ServicesStartup Experience

About the role

Key responsibilities & impact

Own a portfolio of strategic school and district partnerships end-to-end
Serve as the primary point of contact for school counselors
Build deep relationships with school stakeholders
Identify opportunities to better support students
Drive growth by helping counselors identify students who could benefit from care
Help define team operations to grow referral volume
Define playbooks, metrics, and dashboards for school health and prioritization
Leverage AI to automate repetitive workflows
Collaborate with Ops, Product, Growth, and Clinical teams
Resolve issues and improve the partner experience
Share frontline insights that shape how Marble serves schools

Requirements

What you’ll need

4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
Proven sales, customer success, or business development track record
Experience in a B2B2C or B2C setting with consistent growth, sales, or upselling target achievement
High EQ and ability to quickly build trust with busy partners
Active use of AI tools to automate workflows, draft communications, and surface insights
Proven 0 to 1 building experience
Ability to interpret messy data and derive decision-driving insights
Scrappy and resourceful approach to keeping schools engaged
Coaching ability and interest in growing into a team leadership role
Based in New York or willing to relocate
Mission-driven interest in improving access to mental health care for kids
Experience at an early-stage startup, ideally in a founding role (bonus)
Experience in EdTech or working with K–12 educators and school-based stakeholders (bonus)
Background in or strong interest in mental health, psychology, or adjacent human-centered services (bonus)

Benefits

Comp & perks

Bonus
Equity
Full benefits
Competitive compensation
Clear growth path
Leadership support