Customer Success Manager

Marble Health

. Own a portfolio of school partnerships end-to-end .

Posted 9/29/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing school partnerships, utilizing AI tools for workflow automation, and driving referral growth while maintaining a metrics-driven approach. Strong ability to build relationships with school counselors and support mental health initiatives.

Highest-signal resume keywords

Customer SuccessSales ExperienceAI Tools UtilizationMetrics-Driven ApproachB2B2C or B2C Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementAccount ManagementWorkflow AutomationSales Target AchievementData Analysis

Soft Skills

Customer IntuitionEmpathyResourcefulnessCollaborationCommunication

Tools & Technologies

AI ToolsCRMsAccount Management Tools

Industry Keywords

School PartnershipsMental Health AwarenessB2B2CB2CCustomer-Facing Role

About the role

Key responsibilities & impact

Own a portfolio of school partnerships end-to-end
Serve as the primary point of contact for school counselors
Build deep relationships with counselors and respond to questions and concerns
Identify opportunities to better support students
Drive referral growth and meet or exceed portfolio targets
Use AI tools to automate repetitive workflows, draft follow-ups, summarize meeting notes, and build outreach sequences
Collaborate cross-functionally to resolve issues and improve the partner experience
Share frontline insights to shape how Marble serves schools
Design virtual workshops to raise mental health awareness
Support counselors navigating sensitive family situations
Improve internal processes and automate workflows

Requirements

What you’ll need

2-3+ years of professional experience in a customer-facing role in a fast-paced, complex environment
Proven sales, customer success, or business development track record
Experience in a B2B2C or B2C setting with target achievement
Customer intuition and empathy
Active use of AI tools to automate workflows, draft communications, and surface insights
Metrics-driven approach
Experience with CRMs or account management tools
Scrappy and resourceful approach
Based in New York or willing to relocate
Willing to work from the SoHo office three days per week
Mission-driven interest in improving access to mental health care for kids

Benefits

Comp & perks

Bonus
Equity
Full benefits
Competitive compensation
Clear growth path
Leadership support