Customer Operations Specialist

March Networks

. Report to the Manager, Customer Operations .

Posted 9/17/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a technology environment, with strong capabilities in SAP Order Management and effective communication across departments. Proven ability to resolve complex customer issues while maintaining a focus on satisfaction and process adherence.

Highest-signal resume keywords

SAP Order Management (SD)Customer Service ExperienceInternational Customer InteractionMS Office ProficiencyProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP Order ManagementSalesforce (Sales Cloud)Order Management TransactionsPro-forma InvoicesFreight QuotesCustoms IssuesProduct Lifecycle KnowledgePart Number VerificationPricing KnowledgeAvailability Knowledge

Soft Skills

Excellent Customer Service FocusInterpersonal SkillsOrganizational SkillsInfluencing SkillsAbility to Work Under Pressure

Tools & Technologies

SAPSalesforceMS Office

Industry Keywords

Customer OperationsOrder FulfillmentDynamic EnvironmentEscalated Customer IssuesShipment Tracking

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Report to the Manager, Customer Operations
Support customer-related issues within the Customer Operations Department
Interface internally with all levels and departments to ensure customer orders are entered and fulfilled promptly
Resolve complex and escalated customer issues, serving as a team escalation point and focusing on customer satisfaction
Provide phone and email support and guide customers on part number verification, pricing, availability, and product lifecycle
Liaise with Sales, Finance, Product Management, Legal, and Operations to ensure smooth order flow, product delivery, and resolution of customer needs
Generate order-management transactions in SAP for hardware, software, and subscription services
Ensure process adherence and identify and correct errors before they impact customers
Provide shipment confirmations and tracking information
Support complex or high-priority shipments, including expedited freight, split shipments, and customs issues
Provide pro-forma invoices, freight quotes, and certifications for international shipments
Operate independently and exercise judgment on daily operations, escalations, and special projects

Requirements

What you’ll need

College diploma or equivalent combination of education and experience
At least 5 years’ experience as a customer service representative in a technology environment
Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Sound problem solver and decision maker
Professional demeanour and excellent customer service focus
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work independently and as part of a team
Ability to work well under pressure and meet deadlines
Ability to work in a fast-paced, dynamic environment and prioritize and multitask
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Benefits

Comp & perks

Flexibility and support for a healthy work-life balance
Professional development opportunities
Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure