Customer Operations Specialist

March Networks

. Assist with achieving corporate goals and objectives by supporting customer-related issues within the Customer Operations Department .

Posted 10/28/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$60,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within a technology environment, with strong capabilities in order management using SAP and effective communication skills for managing customer expectations and resolving issues. Proficient in handling international customer interactions and maintaining quality under pressure.

Highest-signal resume keywords

SAP Order Management (SD)Customer Service ExperienceSalesforce (Sales Cloud)MS Office ProficiencyInternational Customer Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSAPSalesforcePro-Forma InvoicesFreight QuotesCustoms IssuesPart Number VerificationPricingProduct LifecycleOrder Fulfillment

Soft Skills

Interpersonal SkillsOrganizational SkillsInfluencing SkillsCommunication SkillsAttention to Detail

Industry Keywords

Customer OperationsTechnology EnvironmentDynamic EnvironmentEscalated Customer IssuesShipment Tracking

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Assist with achieving corporate goals and objectives by supporting customer-related issues within the Customer Operations Department
Interface internally with all levels and departments to ensure customer orders are entered and fulfilled in a timely manner
Resolve complex and escalated customer issues with judgment and discretion, serving as a team escalation point
Provide phone and email support and guide customers on part number verification, pricing, availability, and product lifecycle
Liaise with Sales, Finance, Product Management, Legal, and Operations to ensure smooth order flow, product delivery, and resolution of customer needs
Generate order-management transactions in SAP for hardware, software, and subscription services
Identify and correct process errors before they impact customers
Provide shipment confirmations and tracking information, including support for expedited freight, split shipments, and customs issues
Provide pro-forma invoices, freight quotes, and certifications for international shipments
Exercise independent judgment in daily operations, escalations, and special projects

Requirements

What you’ll need

College diploma or equivalent combination of education and experience
At least 5 years’ experience as a customer service representative in a technology environment
Demonstrated experience working with international customers in various time zones
SAP experience in Order Management (SD) is required
Salesforce (Sales Cloud) experience would be an asset
Strong knowledge of MS Office (Word, Excel, PowerPoint)
Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
Ability to manage customer expectations
Ability to work independently and as part of a team
Ability to work well under pressure and meet deadlines
Ability to prioritize and multitask in a fast-paced, dynamic environment
Attention to detail, investigative, committed to quality
Resilient, ability to maintain composure in stressful situations
Proactive mindset, with a high desire to resolve issues

Benefits

Comp & perks

Flexibility and support for a healthy work-life balance
Professional development opportunities
Global Exposure
Medical/Dental benefits offered immediately from Day 1
Health club reimbursement
Professional development support
Company holiday closure