Network Operations Centre – Support Specialist, Tier 1

March Networks

. Monitor customers’ March Networks cameras, encoders, and network video recorders through Managed Services .

Posted 10/15/2026full-timeOttawa • CanadaMid-LevelSenior💰 CA$60,000 - CA$66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and maintaining network video recorders and IP cameras, with strong knowledge of network support and troubleshooting. Proficient in customer service and communication, ensuring high levels of customer satisfaction while adhering to service level agreements.

Highest-signal resume keywords

Network SupportIP Camera Firmware UpgradesCCNA CertificationWindows Operating SystemsAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network Video RecordersIP CamerasLAN/WANTCP/IPUNIX/LinuxDatabase SkillsProgramming/Scripting SkillsDVRsCCTVMS Office

Soft Skills

Excellent Written CommunicationCustomer-FocusedStrong Organizational SkillsAbility to Work Under PressureInvestigative

Tools & Technologies

Command Enterprise ServerNOC Ticketing DatabaseActive DirectoryFTPRoutersSwitchesHubsMS Exchange Server

Certifications & Qualifications

CCNA CertificationCompTIA Network+CompTIA A+

Industry Keywords

Security IndustryHealth Scan Product MappingService Level AgreementsCustomer SatisfactionRemote Diagnostics

Tech Stack

Tools & technologies

AssemblyLinuxTCP/IPUnix

About the role

Key responsibilities & impact

Monitor customers’ March Networks cameras, encoders, and network video recorders through Managed Services
Review and maintain the Command Enterprise Server Health Alert Inbox
Perform remote diagnostics and apply fixes to monitored recording devices and IP cameras/encoders
Log health alerts in the NOC ticketing database and keep ticket statuses current
Create and maintain tickets for customers who purchased the Field of View Service
Ensure Health Scan product-to-customer mapping is correctly configured
Participate in maintenance and administration of the NOC reporting and tracking database
Work independently from verbal and written management instructions
Resolve or promptly escalate issues in accordance with Service Level Agreements
Stay current on training for March Networks products and solutions
Escalate issues to the NOC Level 2 team when required
Perform IP camera firmware upgrades as required
Support customer satisfaction and perform other related departmental duties

Requirements

What you’ll need

Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics, or related work experience
Sound knowledge of Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, PC/server assembly and repair, routers, switches, and hubs
Knowledge of LAN/WAN, TCP/IP, Ethernet, network support, and troubleshooting
Knowledge of UNIX/Linux
Knowledge of security products, DVRs, IP cameras, and CCTV
Working knowledge of the security industry
CCNA certification or CompTIA Network+ and A+ certification preferred
Database and programming/scripting skills considered an asset
Ability to work independently and as part of a team
Ability to work under pressure, meet deadlines, prioritize, and multitask in a fast-paced environment
Excellent written communication skills
Customer-focused, attentive, investigative, and committed to quality
Ability to maintain composure in stressful situations
Strong organizational skills
Analytical and problem-solving skills
Service-oriented and solution-driven
Ability to communicate technical information to technical and non-technical audiences

Benefits

Comp & perks

Flexibility and support for a healthy work-life balance
Professional development opportunities
Equal opportunity employer
Accommodations available upon request during all aspects of the selection process