Head of Business Operations

MarcoPolo Learning

. Run day-to-day business operations, particularly sales and marketing operations .

Posted 10/16/2026full-timeNew York City • New York • United StatesLead💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business operations and revenue operations, with a strong focus on digital subscription models, data quality, and operational effectiveness. Proficient in managing systems, processes, and metrics that drive growth and efficiency in a SaaS environment.

Highest-signal resume keywords

Business Operations ManagementRevenue Operations ExpertiseSaaS Metrics ProficiencyCRM Administration (HubSpot)Data Analysis (SQL, BI Tools)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business OperationsRevenue OperationsDigital Subscription ManagementData Quality ImprovementSales ReportingForecastingLifecycle MarketingAnalytical SkillsAI Agent DeploymentProcess Optimization

Soft Skills

Clear CommunicationSound PrioritizationJudgmentTeam ManagementCross-Functional Collaboration

Tools & Technologies

HubSpotCustomer.ioStripeChargebeeAnalytics Tools

Industry Keywords

SaaSEdTechEarly Childhood EducationSelf-Serve FunnelsField Salesforce Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Run day-to-day business operations, particularly sales and marketing operations
Build reliable systems and processes as the CEO's operating partner
Assist the AI Agentic Solutions Engineer with deploying agents that reduce manual work
Partner with the Head of Growth on digital subscription, marketing, and product initiatives
Own systems, workflows, and reporting for acquisition, sign-up, trial, activation, paid conversion, renewal, and churn
Maintain subscription and channel metrics, including recurring revenue, retention, acquisition cost, lifetime value, and payback
Support campaign setup, segmentation, lead routing, lifecycle communications, attribution, pricing, checkout, onboarding, and launch initiatives
Own field-sales processes, tools, administration, territory and account assignments, rep onboarding, enablement, and approved incentive-plan administration
Prepare pipeline, forecast, and rep-productivity reporting
Maintain HubSpot as a source of truth and connect Customer.io, analytics, billing, and reporting tools
Own data quality and reporting processes
Identify priority workflows for AI agents and document business requirements
Support AI-agent rollout through system and data readiness, user acceptance testing, documentation, training, approvals, escalation paths, and adoption tracking
Serve as Chief of Staff, translating strategic priorities into plans and running the company operating cadence
Coordinate hiring, define roles, manage recruiting, structure interviews, onboard hires, and manage assigned operations staff
Build dashboards and prepare weekly business reviews for the CEO and Head of Growth
Coordinate annual and quarterly planning, maintain operating and financial models, budgets, headcount plans, and forecasts
Prepare board and investor materials and coordinate specialist support

Requirements

What you’ll need

8+ years in business operations, revenue operations, marketing operations, or comparable SaaS roles
Senior accountability for systems, processes, and operating effectiveness
Hands-on experience supporting digital subscription businesses across self-serve funnels, lifecycle marketing, analytics, and experimentation
Track record of improving execution, data quality, or efficiency with growth, marketing, and product teams
Experience running operations for a field salesforce in a business with self-serve and sales-led channels
Experience with CRM administration, forecast support, account processes, rep onboarding, and sales reporting
Experience partnering with technical colleagues to deploy AI agents or agentic workflows in real business operations, with measurable impact
Ability to define requirements, coordinate testing and rollout, and drive adoption
Track record of hiring and managing people, partnering closely with a CEO or senior executive, and delivering cross-functional work in a lean, resource-constrained business
Strong command of SaaS metrics, financial and operating models, and forecasting
Hands-on analytical ability with advanced spreadsheets, SQL, and a BI tool
Familiarity with web or product analytics and experimentation
Strong CRM skills, with HubSpot preferred
Ability to translate operational needs into clear requirements and work with the AI Agentic Solutions Engineer on deployment, workflow integration, and adoption
Clear communication, sound prioritization, and judgment connecting operational work to revenue, cost, team effectiveness, and customer outcomes
Experience in EdTech or early childhood education preferred
Familiarity with Stripe or Chargebee, app-store subscription data, and Customer.io preferred
Commitment to improving early learning and comfort working in a fast-moving, hands-on environment
Candidates must reside in the United States; candidates outside the United States will not be considered

Benefits

Comp & perks

Performance bonuses
Leadership-level stock options
Medical, dental, and vision insurance
401(k) plan with matching
3 weeks of paid vacation
Winter break over Christmas and New Year
Flexible remote/hybrid working arrangements
Family-friendly culture
Work-life balance
Learning and growth opportunities
Meaningful work supporting early childhood development