Clinical IS Analyst – Epic, Intermediate

Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

. Manage ambulatory Epic application(s)/module(s) under minimal supervision .

Posted 10/8/2026full-timeSan Antonio • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Epic applications and optimizing clinical workflows while providing tier-two support and project management. Proficient in troubleshooting, communication, and collaboration with users and vendors to enhance system functionality.

Highest-signal resume keywords

Epic Application ManagementProject Management SkillsTroubleshooting CompetenciesStrong Communication SkillsEpic Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ConfigurationTest Script CreationWorkflow DesignClinical Information SystemsPrototypingSystem EnhancementConfiguration UpdatesMatrixed Environment ExecutionSoftware Development Lifecycle

Soft Skills

Critical ThinkingAnalytical ThinkingOrganizational Management

Certifications & Qualifications

Epic Certification

Industry Keywords

Ambulatory CareClinical SystemsUser TestingEnd-User SupportVendor Coordination

About the role

Key responsibilities & impact

Manage ambulatory Epic application(s)/module(s) under minimal supervision
Collaborate with requestors and users to understand and document current workflows and design optimized future workflows
Present system enhancement opportunities and technical solutions for clinic-related scenarios
Identify, propose, build, and demonstrate prototypes of Epic application configuration options
Perform ongoing maintenance and configuration updates to Epic applications
Create test scripts, timelines, and plans for application and workflow changes
Test clinical information system configurations and processes across applications
Coordinate and participate in requestor and user testing
Provide tier-two end-user support remotely and in person
Monitor, investigate, troubleshoot, and resolve incoming tickets
Liaise between users and vendors and coordinate system fixes and changes with software vendors
Coordinate deployment of application changes with the training team and operations
Serve as project lead for key initiatives and perform assigned project management duties
Develop, document, and follow internal procedures
Interact professionally with leadership, faculty, staff, and vendors
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree (4 years of comparable experience may be substituted for a degree)
A minimum of three (3) years of relevant experience with clinical or business systems
Exposure to software development/build lifecycles
Proven ability to successfully execute multiple assignments simultaneously in a matrixed environment
Demonstrated critical and analytical thinking proficiencies
Strong written and verbal communication skills
Demonstrated troubleshooting competencies
Excellent organizational management skills
Project Management skills
Epic certification for assigned modules required within eighteen (18) months of hire, as specified by the department director
Epic certification must be maintained per Epic Corporation standards

Benefits

Comp & perks

UT SELECT Medical insurance offered free for employees
Family medical coverage available through payroll deduction
Discounted copays and coinsurance when using UT Health Physicians
$50,000 group term life insurance provided free
$50,000 basic accidental death and dismemberment insurance provided free
Options to purchase additional employee and dependent life and AD&D coverage at group rates
Three dental insurance plan options, including two PPOs and one dental HMO plan
Fully insured Vision Care benefits with standard or enhanced plan options
Disability Insurance providing income for qualifying non-work-related illness or injury
Flexible spending accounts for dependent day care and out-of-pocket health care expenses
Teacher Retirement System (TRS) or Optional Retirement Plan (ORP)
Voluntary retirement programs with five retirement plan providers
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service
Extended Illness Bank: 8 hours accrued per month
Paid Family Leave: up to 240 hours (6 weeks) after 6 months of consecutive employment
12 set paid holidays annually
Discounts on services, tickets, and gym membership