Margie and Bill Klesse College of Engineering and Integrated Design at UTSA

Analyst

• Perform application software build, configuration, and maintenance
• Assist with application software troubleshooting and information gathering
• Provide end user support for software users
• Escalate software application issues as appropriate
• Design workflow diagrams for technical and end user processes
• Document and adhere to internal procedures for maintaining data and system integrity
• Manage projects and initiatives supporting clinical, revenue cycle, and administrative operations
• Train staff on software use, including Epic integration workflows
• Offer and implement workflow or technical enhancement ideas
• Perform functional application testing according to instructions and test plans
• Test and support software, workflows, and relevant system interfaces
• Collaborate with application teams and counterparts to meet development and implementation objectives
• Provide tier-two support
• Perform project management duties and serve as project lead for key initiatives
• Perform other duties as assigned

Clinical IS Analyst – Ancillary

Clinical Supervisor

• Manage daily operations of the training team, including staffing development, oversight of principal and credentialed trainers, and deadline communication
• Build and coordinate training and super user programs with the Training Manager
• Develop, maintain, and standardize manuals, education updates, tip sheets, and other educational materials
• Coordinate program scheduling and develop the overall training schedule
• Coordinate the transition from solution definition to training delivery
• Communicate training issues and requirements to organizational leadership
• Align training programs with the build and testing of ongoing Epic projects in coordination with application and technical teams
• Provide system analysis and technical design for the Learning Management Software system
• Recruit, develop, mentor, and conduct performance improvement meetings with principal trainers
• Participate in Health IT projects from planning and workflow design through training
• Serve as a subject matter expert for training quality and consistency
• Train and credential additional classroom trainers
• Troubleshoot and resolve application issues with information technology teams and application owners
• Maintain policy and procedure documentation and deliver ongoing training
• Participate in clinic rounds, innovation sprints, and one-on-one end-user sessions
• Build electronic health record documentation tools and specialty-specific clinical content
• Provide technical expertise for system upgrades by building, designing, testing, and documenting new functionality
• Commit to ticket service agreements and help keep ticket volume controlled

Supervisor, Clinical IS Principal Trainer – Epic

Customer Support

• Perform appointment processes to ensure requirements are met
• Translate faculty recruitment and initial appointment process materials into appropriate electronic documents
• Coordinate Adjunct/Adjoint appointment processes, review packets for accuracy and completeness, and obtain required approvals
• Serve as an information resource for departmental administrative leadership
• Execute and demonstrate comprehensive understanding of UT Health Careers for faculty recruiting and appointment process steps
• Support compliance in faculty separation, termination, and retirement processes
• Support Promotion, Tenure, and Appointment Committee (PTAC) and Post-Tenure Evaluation (PTE) process requirements
• Anticipate PTAC-related initial appointment needs, faculty appointment changes, internal promotion processes, and Emeritus honors nominations
• Communicate requirements related to faculty evaluations and reporting
• Coordinate service hand-offs with other stakeholders
• Perform other duties as assigned

Clinical IS Analyst – Ancillary

Supervisor, Clinical IS Principal Trainer – Epic

Faculty Support Specialist – Entry Level